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BMC Software Announces New MarketZone Partner To Improve Management of Critical Business Services ASA Knowledge, Raises the Bar for Service Management Solutions With Advanced SLM Product for PATROL BMC Software today announced:
HOUSTON - (April 9, 2003) - BMC Software, Inc., [NYSE: BMC], a leader in enterprise management, today announced a new global reseller and development agreement with ASA Knowledge Pty Ltd.TM (ASAK), a leading provider of service level management (SLM) products. Under the agreement, BMC Software will distribute ASAK's SLM Express product to further strengthen BMC Software's service management offerings. With this announcement, ASAK is now a part of BMC Software's MarketZone partner products program. ASAK, delivers SLM Express, a product that provides users with an advanced PATROL® SLM tool. Users can utilize the products Digital Dashboard to provide end users and IT staff with Web access to service views that reflect real-time and historical SLA compliance based on end users' experience. SLM Express integrates seamlessly with BMC Software's PATROL solutions and offers rapid installation, native reporting capabilities and advanced SLA options. Additionally, the easily customizable service views of the Digital Dashboard support rapid drill-down to key PATROL metrics for problem isolation and corrective action. This enables BMC Software customers to continually improve service levels by easily creating service views and SLAs that reflect the real world constraints of business and intuitively reporting against them in real-time. "SLM Express by ASA Knowledge provides us the ability to deliver the advanced SLA definitions that our customers demand," said Richard Gorlin, solutions consultant, BT Ignite. "PATROL provides us the metrics we need to monitor our technology and SLM Express allows us to monitor and report on these IT metrics in the context of business service availability in order to ensure that we continuously meet and exceed the service levels that we commit to our clients." >BMC Software's service management solutions ensure appropriate levels of business service and customer responsiveness by giving IT organizations the ability to define, measure, manage and automate their delivery of services, while cost effectively optimizing scarce resources. SLM Express makes this alignment easy and quick, and continually reflects this alignment with customized views of service for end users, business staff and IT. With the ability to manually annotate reports and status displays, service managers and IT staff now have the ability to automatically communicate to their customers status and performance information with human feedback, making it easier for customers to understand the impact of these alerts on their business operations. "We are delighted to have BMC Software reselling SLM Express on a global basis," said Richard Jones, CEO, ASA Knowledge Pty Ltd. "Service providers and global enterprises rely on BMC Software to improve service, reduce costs and increase value to the bottom line. We have developed SLM Express to be a natural extension of PATROL and this agreement will allow us to align our development efforts so that PATROL customers can depend on the benefits of our long-term relationship." "BMC Software is committed to delivering advanced solutions to our customers that provide quick time-to- value, and the MarketZone program provides an ideal platform for meeting that commitment," said Calvin Guidry, vice president and general manager, Enterprise Systems Management, BMC Software. "ASAK's SLM Express takes advantage of next-generation technologies to enable BMC Software customers to manage the complexity of their IT environments in real-time. We look forward to working with our partners as part of our ongoing commitment to align IT and business in order to deliver the most effective enterprise management on the market today." The MarketZone program enables BMC Software to reduce time-to-market in delivering leading edge technologies to its customers. BMC Software will market SLM Express directly through its sales force and resellers under standard license terms. BMC Software will provide first level product support, accepting support calls for SLM Express using the same procedures in place for all other BMC Software products. ASA Knowledge Pty Ltd. About BMC Software Public Relations Contacts: Julie Redard BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. All other trademarks or registered trademarks belong to their respective companies. � 2003, BMC Software, Inc. All rights reserved.
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