REMEDY ANNOUNCES AVAILABILITY OF FLASHBOARDS 5.1Action Request System Flashboards provides visual tracking and monitoring of business operations at a glanceMOUNTAIN VIEW, Calif., Jan. 13, 2002 - Remedyî, a BMC Software company (NYSE:BMC), today announced the immediate availability of Flashboardsî version 5.1. Flashboards is a real-time visual management tool that graphically and dynamically displays the status of activity within your organization at any given moment, enabling managers and employees to quickly and easily prioritize tasks and execute actions that ultimately increase productivity. Flashboards allows Action Request Systemî (AR Systemî) developers to create applications that graphically monitor, track, and display AR System data through the use of graphs, charts, and meters. Using Flashboards, developers can create new applications for measuring and monitoring performance and activity in their organization and can also add Flashboards to any existing AR System-based application. Flashboards is tightly integrated with Remedy's flagship product, Action Request System, an adaptable application platform and development environment used to build and power service management applications that automate business processes. This tight integration allows managers to monitor present activities, and review historical performance on an individual, team, or activity basis. Flashboards can be used with any AR System based application, including Remedy's suite of Service Management applications and any custom built application. All Flashboards-enabled applications can be accessed through either a Windows client or a Web browser. Developers can also specify that certain Flashboards events or thresholds trigger alerts to be sent to users via email or a variety of wireless devices. "Defining goals, measuring performance and reporting results are the basic building blocks for success in serving customers, and having a program in place to monitor and act on metrics is one of the most important responsibilities for help desk management," said Giga research director, John Ragsdale in a Giga Information Group, Inc. report entitled Five Categories of Best Help Desk Metrics: Agent Productivity Just One Area to Track (September 2001). Version 5.1 of Flashboards introduces advanced measurement metrics, including enhanced charts and meters, allowing data to be organized as desired by managers. Flashboards 5.1 is compatible with the recently introduced Action Request System version 5.1. Customers can take advantage of new features available with Flashboards 5.1 as well as the many new features provided in Action Request System 5.1 including Web services, currency support, a new email engine, and out-of-box plug-ins for Lightweight Directory Access Protocol (LDAP). "Flashboards extends Remedy's service management solutions by providing customers with a tool for tracking key business metrics," said Craig McDonogh, director of Product Management at Remedy. "By using Flashboards, customers have critical information presented to them graphically and in real-time, alerting them to key trends in time to seize opportunities and address potential problems - thus increasing the impact that they can have on their operational efficiency." Options within the Action Request System product suite beyond Flashboards include Migrator, the Approval Server, Wireless and Palm Link clients, and the Distributed Server Option. All options are available for use with Action Request System 5.1. About Remedy Media Relations Contacts:
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