CUSTOMER SUCCESS: Leading European Entertainment Company Achieves Agile, Efficient and Compliant IT with BMC Software

Automating multiple processes increases IT flexibility and cuts costs, slashing the time taken to perform key tasks from weeks to minutes
Regulatory and security compliance safeguards protect the company from potentially damaging and costly breaches

ROME, December 29, 2009 – Success in the online music industry demands agility, efficiency, and increasingly, compliance. Italian entertainment company Dada stays ahead of the game by delivering an extensive catalog of high quality content to customers through cutting-edge, yet reliable online applications. BMC Software (NASDAQ: BMC) provides Dada with server and application lifecycle solutions that are as innovative, nimble and effective as the company itself.

“Dada operates around 400 servers both in Italy and the US to support social networking services. With only 10 staff, we need to make sure that their time is well spent, but the management of installations, upgrades, configurations, and other day-to-day server management tasks was draining significant resources,” said Dada IT Director Fabio Coatti.

An enthusiastic advocate of open source IT, Dada found that BMC’s Business Service Management (BSM) platform integrated perfectly with both open source and proprietary solutions. “We kept coming back to the fact that BMC’s platform offered us the best-of-breed solution to our challenges,” Coatti said. “Our evaluation concluded that the authentication and job control in BMC solutions are first class, the graphical user interface is extremely easy to use, and overall BMC offers the ideal platform to support our requirements.”

BMC BladeLogic gives Dada three business-critical benefits:

Reduces the time needed for configuration management tasks such as patching, updating and reporting from weeks or days to minutes.
Keeps all 400 server configurations consistent and compliant with regulatory and security requirements — protecting the company from damaging and costly breaches.
Supports provisioning by supporting all of Dada’s operating systems, automating installation and configuration — ensuring valuable IT staff time is optimized.

“Dada proves how IT automation can help an organization reap the dual rewards of cost savings and operational efficiency,” said Luca Lazzaron, BMC’s vice president and general manager for EMEA. “We work with customers in Italy, and around the world, every day that are taking similar advantage of BMC’s BSM platform to take a more proactive, predictive and preventative approach to IT.”

The successful initial BMC implementation is encouraging Dada to explore BMC’s solution capabilities in quality assurance (QA) processes, replacing manual scripting tools to launch new services more rapidly — a prerequisite in the fast moving online entertainment sector. Coatti said, “The great thing about BMC is that there are no boundaries to its flexibility. We can’t deny we’re great fans of open source, but when it comes to server configuration, compliance, and provisioning, BMC software is the solution that best suits our needs.”

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC provides a comprehensive and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2009, BMC revenue was approximately $1.88 billion.

Public Relations Contacts:

Jeff Sharpe
Phone: +44 (0)20 7632 3880
jeffs@waggeneredstrom.com

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