Remedyforce

As a Service Desk Manager, you need to deliver fast support to keep users happy and the business running. A modern platform, with built-in ITIL® best practices, automated self-service, and mobile/social capabilities, provides agents full visibility across processes and teams to streamline requests.

• Eliminate up to 50% of inquiries and maximize productivity with comprehensive self-service
• Reduce audit prep time by 96% with out-of-the-box and automated reporting
• Resolve 90% of IT issues on the first call, show key business metrics in real time
• Realize value in 30 days or less with dedicated BMC onboarding

Technology and the infrastructure are constantly advancing and the digital enterprise requires a modern approach to ITSM. From intuitive ways to view change requests to automated impact analysis and collision detection, Remedyforce takes the complexity out of IT changes to minimize risk and deliver success.

• Minimize conflicts and ensure successful changes with collision detection and impact analysis
• Plan changes across the enterprise easily with the change calendar
• Through innovative SmartViews, quickly see a more complete view of the change request
• Reduce the risk and cost of unplanned changes with advanced scheduling

Remedyforce is built on Salesforce App Cloud, making it easy to leverage the same tools and services to build, run and deliver digital services and apps that increase employee productivity and customer satisfaction. Remedyforce frees IT to provide faster service at a much lower cost.

• Ensure SLAs are met with easy-to-configure reporting, executive dashboards, and analytics
• Streamline service delivery and reduce manual labor with automation and integration
• Eliminate up to 50% of inquiries and maximize productivity with comprehensive self-service
• Connect with customers through social, mobile and collaborative technologies