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MyIT

 

Next-Generation

Self-Service

Imagine the ease of formless IT, the productivity
of social collaboration, and the freedom of
context-aware services—and you have MyIT.
 

Put the happy back in everyone's day

With MyIT business users get fast, easy access to IT services. IT saves time and money. And Management sees progress on the strategic projects that leverage IT's potential to transform the business. No matter where you sit, you'll see tangible business benefits.

CIO

  • Transform the IT experience with mobile, social, and cloud
  • Elevate IT business value with better use of resources
  • Deliver business advantage by reducing costly IT friction

IT

  • Decrease level-one ticket costs 33% by deflecting routine help-desk calls
  • Gain back the time to focus on strategic projects
  • Satisfy customers' needs for modern interaction

User

  • Reduce worker downtime from IT-related issues by 25%
  • Provide instant access to IT services anywhere, anytime
  • Connect users directly to resources that let them help themselves
 

What's the value of happy users?

View groundbreaking independent research to see how happy users impact your business — and what friction with IT could really be costing you.

Read the report

Key MyIT features

New challenges need new thinking. MyIT meets the changing demands
of service delivery with a new approach to IT self-service.

Formless IT

Formless IT

  • No more long forms to complete
  • Just write a short post, saying what you need
  • Entries automatically convert to requests, incidents, appointments
Context-aware services

Context-aware services

  • Knows your role, location, preferences, and equipment
  • Provides services and alerts based on where you are and what you're doing
  • Eliminates the runaround with IT
Crowdsourced IT

Crowdsourced IT

  • Let everyone discover and map assets
  • Add and update resources with drag-and-drop ease
  • Get an always-up-to-date view of your IT infrastructure

Try MyIT for yourself

Experience the future of IT service delivery on your platform of choice.

Want to see an example of consumerization done right? Check out the latest version of MyIT.
- Jack Madden, BrianMadden.com
Forrester Research, Inc.
 

MyIT professional services

Experience the value of MyIT even faster with our professional services.
From deployment to education, you'll empower your IT—and your end users—in no time.

Deployment services

Deployment services

  • Get a simple design that scales
  • Empower through best practices
  • Work as a team to get results
  • Transform and grow IT's value
Solution planning workshop

Solution planning workshop

  • Build roadmaps for the future
  • Align business, IT, and users
  • Develop detailed requirements
  • Prioritize use cases
Education and adoption

Education and adoption

  • Provide Web-based training
  • Create custom, user-based content
  • Accelerate solution adoption

MyIT resources

Dig deeper into MyIT with these videos and articles.

See industry reactions

Listen to some first impressions
of MyIT.

Hear from industry influencers

Watch tech leaders discuss the consumerization of IT.