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(855) 834-7487

IT Infrastructure Library® (ITIL®)

Comprehensive ITIL solutions

BMC solutions support ITIL processes out-of-the-box and also support customizations to meet your specific needs. See how our integrated solutions will help you manage the lifecycle of your IT services.

We wrote the books!

This series of booklets focuses on ITIL 2011 V3. Each highlights key elements of an ITIL core book, and includes commentary on important concepts from BMC ITIL experts, many of whom serve as official ITIL authors and reviewers.

Whether just getting started with ITIL processes or a certified ITIL professional, it's all about people, process, and technology coming together — with the support of great partners — to help your IT process transformation.



ITIL helps organizations become higher-performing, customer-focused, agile, and collaborative by enabling employees to use integrated IT service management processes and technology across the IT organization.


Following effective and efficient ITIL processes ensures that you’re delivering and supporting services in a way that helps your business run, grow, and innovate — and prove organizational compliance and focus.


BMC has a proven record of successful ITIL implementations and ROI, so you can confidently fast-track your ITIL initiatives and realize immediate value — no matter your size or organizational maturity.

Proven Path

Don’t settle for a less than stellar deployment. Rapidly define, implement, and operate an effective solution that delivers tangible business value with reduced risk.

Contact us

General questions: (855) 834-7487
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CMDB Guide


Practical how-to guidance for delivering a comprehensive & useful CMDB

Connect. Share. Discover.

Visit our ITIL & CMDB community, where members share insight and knowledge about the latest industry developments and implementation advice.

From our experts ...

Our ITIL thought leaders have developed articles, white papers, podcasts, video interviews, books, and other materials to help you on your ITIL journey.

ITIL in an economic downturn

Join us as we talk with Anthony Orr, Global Best Practices Director for BMC Services at BMC Software, about how ITIL can help your organization in today's economy.

ITIL Partners

IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office. ITIL® is a Registered Trade Mark of the Cabinet Office.