IT Service Management (ITSM)

Enable innovation with intelligent service delivery

Don’t let service issues get in the way of a good idea

Give your employees intuitive, elegant IT services that won’t slow them down on the road to competitive advantage. With BMC ITSM solutions you can work with the speed and agility required for a thriving digital enterprise, and deliver an awesome user experience to boot.

Transform your service desk with the right ITSM solution

Remedy IT Service Management Suite

BMC Remedy IT Service Management manages all your IT services, on premises or in the cloud. Along with a radically redesigned interface, it offers powerful self-help tools, automated processes, comprehensive asset management, and much more.


BMC Remedyforce, built on the Salesforce cloud platform, delivers complete IT service management with social, mobile, and collaborative capabilities.


BMC MyIT modernizes your business with formless requests, context-aware services and crowdsourced collaboration.

FootPrints Service Core

BMC FootPrints Service Core delivers a powerful suite of on-premises tools to help manage the entire lifecycle of your IT services.

Service Resolution Smartflow

Automatically generate incidents and route them to your service desk whenever performance issues are detected, using the BMC Service Resolution Smartflow cross-product solution.

Related topics:

IT Infrastructure Library® (ITIL®) Solutions
BMC offers ITIL training and certifications, transformation consulting, eBooks on best practices from ITIL authors, and ITIL-compliant solutions. (ITIL® is a registered trade mark of AXELOS Limited. IT Infrastructure Library® is a registered trade mark of AXELOS Limited.)
Service Desk Software
BMC service desk solutions go beyond basic technical support to increase productivity, enable collaboration, and reduce operating costs.
IT Asset Management Software
BMC asset management software helps you gain visibility and control of your IT assets to reveal the true value of one of your most significant investments.
Enterprise App Store Software
BMC app store software helps you quickly create an online storefront for enterprise users or launch an online marketplace for customers and partners.
IT Self-Service Software
BMC IT self-service solutions save money and increase efficiency by giving employees more control over their IT experience.
Federal Government Solutions
BMC solutions help the federal government achieve mission success by reducing costs, strengthening security, and improving service delivery.

Beyond service desk basics

Client Management

BMC Client Management automates management of your IT assets to help control costs, maintain compliance, and reduce financial risks.


BMC AppZone makes it easy to obtain, publish, manage, and secure your corporate-approved app store.

Atrium Configuration Management Database (CMDB)

BMC Atrium CMDB provides a complete, accurate, and up-to-date view of the people, processes, and technologies that make up your business and IT environments.

Atrium Discovery and Dependency Mapping

BMC Atrium Discovery and Dependency Mapping (ADDM) automatically discovers data center inventory, configuration, and relationship data, and maps business applications to the IT infrastructure.


BMC Marketplace helps you quickly create a branded storefront for selling mobile, cloud, and desktop applications to customers and partners.

Find out how BMC ITSM solutions can give your business an edge.

Request a consultation ›

Customer enablement

Remedy ITSM Training

BMC Education Services offers role-based learning paths to enable your staff to succeed at the highest levels.

ITSM Consulting Services

Get implementation services for BMC ITSM solutions so you can enjoy the benefits of service delivery that meets the demands of mobile, social, and collaborative customers.

IT Transformation Services

Responding to changing technology and business priorities often requires IT transformation—work with our transformation experts to map out a path to value.