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ITSM - IT Service Management


Redefine the IT Experience

Deliver mobile-bred, customer-driven services with maximum efficiency and minimal
friction. BMC ITSM solutions are designed to help you rethink service delivery for
today's mobile, social, collaborative business user.

We have the right ITSM solution for you

BMC ITSM solutions are the services hub for your IT ecosystem. They enable you to empower and delight your business users with mobile access and social collaboration while improving service delivery.


With seamless integration to Remedyforce and Remedy, MyIT provides business users the ease of formless IT, the productivity of social collaboration, and the freedom of context-aware services.

Learn about MyIT

BMC Remedyforce

Built on the world's most widely used cloud
platform, Salesforce1, Remedyforce delivers the robust, scalable IT service management you require with the social, mobile, and collaborative
capabilities today's users expect.

Learn about Remedyforce

BMC Remedy

Remedy is the industry's most complete and
capable ITSM solution, built to meet the most complex enterprise needs. Remedy IT service management is available on the BMC OnDemand cloud platform and on-premises.

Learn about Remedy

Beyond service desk basics

ITSM for mid & small markets

Consulting services & training


Recent blog posts

IT awareness and mindfulness

Last week, I had an absolutely humbling experience. I was traveling to Miami to speak at the ITEXPO conference about the BMC Remedyforce team's use of social media as part of our product development, marketing, selling, and customer support strategy.… Read more


#SFBatKid and Arnold

What if you could harness this kind of impact for your own IT-focused social outreach and mobile collaboration? … Read more


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ITSM Solution Finder

This assessment tool will help you identify the right ITSM solution to best match business needs.