BMC

FootPrints Service Core

FootPrints Service Core

IT service management for mid-size organizations

BMC FootPrints integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

  • Improve efficiencies by simplifying and automating routine tasks.
  • Reduce total cost of ownership by enabling users to resolve common issues on their own.
  • Improve satisfaction with an easy-to-use interface and mobile capabilities.
  • Maintain compliance as you document, record, and centralize IT tasks.
  • Create business value and reduce risk with better visibility into the IT environment.

See how FootPrints Service Core works

This tour shows how FootPrints Service Core can effectively deliver IT and business services using popular self-help capabilities, an extensive knowledge base, powerful analytics, and more. (1:30)

Related topics:  IT Service Management (ITSM), Service Desk Software

IT service and asset management in one integrated solution

FootPrints Service Core improves user satisfaction and increases productivity to help your IT department deliver more value to your business.

Incident and problem management

Easily initiate, route, track, and manage incidents—no programming required.

Knowledge management

Create a searchable inventory of common issues and their resolutions.

Executive dashboards and business analytics

Increase uptime and compliance by instantly monitoring key metrics, including adherence to service level agreements (SLAs).

Visualization and reporting

Easily and quickly automate processes, solve issues, and communicate with the business by using tools like the drag-and-drop visual workflow builder, impact analysis, and real-time report building.

Mobile access

Conveniently access a full range of functions from any device.

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Take a closer look

  • Minimize risk by automating change management procedures.
  • Improve cross-functional efficiencies.
  • Accelerate configuration, compliance, and problem solving.
  • Enable customers to select services according to their business needs, 24x7.
  • Save time troubleshooting known issues.
  • Reduce training requirements for new IT staff.

Cast & Crew saves money with FootPrints (video)

The CIO at Cast & Crew talks about how FootPrints helped his department align IT with the needs of the rest of the business, including creating efficiencies in payroll automation, accounting, asset management, and more.

Design the best FootPrints solution for your business

Supplement your FootPrints Service Core solution with optional capabilities designed to have real-world impact on how your business functions.

Asset discovery and inventory
Automate complex inventory tracking and receive complete, accurate asset intelligence.

Remote control
Securely manage routine desktop management tasks without leaving your desk.

OS and application deployment
Quickly and reliably install or configure software without disrupting the user.

Patch management
Centrally manage, deploy, and report on patches across diverse IT environments.

Compliance management
Quickly and easily provide records of compliance levels.

Power management
Reduce energy bills and lessen your environmental impact.

Migration management
Easily move desktop layouts, metadata, drive mappings, customized settings, and file/folder structures.

Complete your solution with client management

Client Management

BMC Client Management automates management of your IT assets to help control costs, maintain compliance, and reduce financial risks.