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(855) 834-7487
 

BMC FootPrints Service Core

A powerful, on-premises platform

for ITSM that grows with you

BMC FootPrints offers a single solution for full service lifecycle management, helping mid-sized organizations gain efficiency and control through a robust ITSM solution.

What makes BMC FootPrints unique?

BMC FootPrints is a flexible, comprehensive, integrated IT service and asset management platform that is easy to install, use, and extend to create business value. Supporting the convergence of IT service and asset management, this powerful platform gives you the visibility and control you need to continuously improve service delivery and manage IT assets while driving efficiencies, controlling costs, maintaining compliance, and reducing IT vulnerability and financial risk. With an emphatic focus on user experience, BMC FootPrints improves customer satisfaction and IT productivity, revealing the true value of IT service and support to the business.

With BMC FootPrints, you will:

  • Gain control of the wide variety of work that happens in a resource constrained IT organization
  • Simplify and automate routine tasks that commonly consume human and financial resources
  • Reduce calls by enabling users to self-resolve common issues and defer non-urgent issues
  • Document, record and centralize work for future reference and to demonstrate compliance
  • Prevent future issues by controlling and managing change and configuration
  • Save time and money by understanding financial and business implications of decisions
  • Gain visibility into the landscape of the IT asset environment
Learn more: download the BMC FootPrints datasheet

IT service and asset management in one integrated solution

Take the Tour

Today's demanding business environment requires you to address users' requests on the first contact, minimizing escalations while keeping customer satisfaction at the forefront of your mind.

Take the tour

 

FootPrints can help. Leveraging the integrated, automated platform, you can:

  • Easily initiate, route, track, and manage incidents driving process adherence with no programing required
  • Securely manage and control change to reduce unplanned outages and maintain security
  • Maintain a clear picture of assets and configurations to reduce unauthorized configuration changes that may result in security vulnerabilities
  • Monitor key metrics and SLA adherence at a glance to reduce service outages and improve cross-functional communication
  • Adopt IT best practices at a pace that works for your business leveraging 10 PINK Verify certified ITIL Processes

What's New in FootPrints 11.6

Learn how BMC FootPrints just got better, going beyond data integration into complete process integration. The result? A streamlined, easy-to-support system that's both realistic and really cool.

Learn more about BMC FootPrints 11.6
 
 

 

Case study: Duke Energy

See how Duke Energy uses BMC FootPrints.

Case study: Cast & Crew

See how Cast & Crew uses BMC FootPrints to better align IT and the business.

Get in touch

Give us a call:

  • US Main Office: (855) 834-7487
  • International Main Office: 0800 195 2373

Request a call back


Design the right BMC FootPrints solution for your business

 

BMC FootPrints features and functionality

Standard

Add-On

 
Incident and problem management
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Automate response and resolution efforts by implementing a defined plan for restoring normal service operations as quickly as possible, minimizing the impact on your business. Avoid recurring incidents, minimize impact, and eliminate unplanned downtime with proactive problem management.

   
 
Change management
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Minimize the risk of changes to the IT infrastructure with defined change management processes that automate approval procedures.

   
 
Configuration management
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Maximize efficiencies, bridge IT and business silos, ensure configuration compliance, and speed problem solving.

   
 
Service catalog
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Improve customer relations with an actionable view of the services you offer, and allow customers to select the service that meets their business needs 24/7.

   
 
Knowledge management
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Search and resolve common help desk issues. Reduce training requirements for new IT staff and save time troubleshooting known issues.

   
 
Reporting, dashboards and analytics
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View key metrics at a glance to easily understand and communicate with other IT staff and the business.

   
 
Asset discovery and inventory
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Automate complex inventory tracking and receive accurate, current, and complete asset intelligence to help guide investment decisions, reduce manual processes, and maintain compliance.

   
 
Remote control
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Securely manage routine desktop management tasks with administrators being able to detect, diagnose, and resolve PC issues without leaving their desk.

   
 
OS & application deployment
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Quickly and reliably install or remove software applications, application upgrades, system and security configurations, and Windows operating systems from a central console without disruption to the end user.

   
 
Patch management
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Centrally assess, manage, deploy, and report on patches across diverse IT environments ensuring that your systems are secure, and the integrity of your business is never compromised.

   
 
Compliance management
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Reduce the hassle of monitoring IT assets and defining policies and provide auditors with records of compliance levels from a centralized console.

   
 
Power management
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Lower energy bills and reduce the environmental footprint associated with PC energy consumption and easily establish ROI/TCO with granular power management settings.

   
 
Migration management
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Simplify the migration of all user data and personalities, including desktop layout, metadata, drive mappings, customized settings, and file/folder structure, with a GUI-based, automated solution that helps maintain productivity levels and lower post-migration support costs.

   

 

Check out our customer case studies

 
Cast & Crew

Specsavers

 
PrimeLending

 
 


FootPrints Supported platforms

The FootPrints family includes a fully integrated/modular IT Solutions Suite. Below is a summary of supported platforms. For an optimized best practice implementation consult and detailed component level system requirements please contact your BMC Software Sales or Support Engineer.

  • Inventory Manager
  • Remote Manager
  • Patch Manager
  • Compliance Manager
  • Deployment Manager
  • Migration Manager

Management Server Supported Platforms

  • Windows Server® 2003 32 and 64 bit (Standard, Web, Enterprise and Small Biz editions)
  • Windows Server 2008 32 and 64 bit (Standard, Web, Enterprise and Small Biz editions)
  • Microsoft® SQL Server® 2008 R2 (Express, Standard and Enterprise editions) 32 and 64 bit
  • Microsoft® SQL Server® 2005 (Express, Standard and Enterprise editions) 32 and 64 bit
  • Linux RHEL 4 and 5, SUSE 10 and 11, CentOS 4 and 5, Debian 4
  • Oracle® RDBMS Oracle 9i: from 9.2.0.6
  • Oracle 10g: 10.0 and 10.1 (with client 9.2.0.6), 10.2 (patches might be required)
  • PostgreSQL 8, PostgreSQL 9

Windows Client Agent Supported Platforms

  • Windows 2000 Professional SP4
  • Windows Server 2000 32 bit with SP4 (Standard, Web, Enterprise and Small Biz editions)
  • Windows Server 2003 32 and 64 bit (Standard, Web, Enterprise and Small Biz editions)
  • Windows Server 2008 32 and 64 bit (Standard, Web, Enterprise and Small Biz editions)
  • Windows XP 32 and 64 bit
  • Windows Vista® 32 and 64 bit (Business, Enterprise and Ultimate editions) with SP1
  • Windows 7 32 and 64 bit

Mac Client Agent Supported Platforms

  • Intel Based Mac OS: v10.5 (Leopard)
  • Intel Based Mac OS v10.6 (Snow Leopard)

Linux Client Agent Supported Platforms

  • Linux RHEL 4 and 5
  • SUSE 10 and 11
  • CentOS 4 and 5
  • Debian 4
  • Ubuntu 10.04

 

  • Incident & Problem Manager
  • Configuration Manager
  • Change Manager
  • Service Catalog Manager

Management Server Supported Platforms

  • Windows Server® 2008 (32-bit and 64-bit) Windows Server 2003 (32-bit and 64-bit) Windows Server 2008 R2 (64-bit)
  • Internet Information Server (IIS) v6-7.5
  • Microsoft SQL Server 2005/2008/2008r2
  • Microsoft SQL Server Express 2005/2008
  • Any Intel® 32 or 64 bit Linux system built from glibc 2.3-2.10.x
  • Sun Solaris for SPARC® 2.8 or higher
  • Apache 2.x
  • Oracle 10g/11g
  • PostgresSQL 7/8
  • MySQL 5-5.1x

Web Browser Supported Platforms

  • Microsoft Internet Explorer® 7 or 8
  • Mozilla® Firefox® v3.0.x, 3.5.x, or 3.6.x
  • Safari® 5.0.x on MacOS®

 

Enabling the Business-ready Service Desk

To get beyond the next help desk ticket and accelerate achievement of long-term business productivity improvements, take advantage of the skills of our BMC Software Services team to better leverage your IT assets and investments.

  • Incident management
  • Problem management
  • Change management
  • Configuration management
  • Service catalog

Why work with a Professional Services Consultant?

  • Benefit from thousands of successful engagements, avoiding rookie mistakes by learning from the experts
  • Get faster results, reducing time to implementation
  • Work with subject matter experts that bring on-the-spot solution savvy
  • Prove business value by aligning business objectives with your implementation plan
  • Transform your service desk into a vital strategic asset
  • Optimize your BMC Software solution and overall IT investment
  • Achieve long-term business productivity improvements in record time
  • Leverage knowledge transfer from our product and industry experts
  • Reduce your learning curve while accelerating business impact

Business Analysis and Engagement Management

Your services don't begin with your Consultant. Our Business Analysts and Engagement Managers are skilled professionals who help you determine the services you need and help your project stay on track. They use industry-based best practices to gather requirements, manage communication, control change, and mitigate risk. They act as your customer advocate and liaison to other BMC Software departments before and during your engagement to help make your engagement a success.

The BMC Software Services team will turn your BMC Track-It! Help Desk into a proactive, problem-solving business unit that anticipates IT flashpoints before they affect your company's bottom line.

 

BMC Education

Develop the comprehensive training your staff needs — online, in person, or via custom delivery.

Need more info? Let's talk.

Get in touch to find answers to all your professional services questions – business, technical, and everything in between.


Learn more about BMC FootPrints

 

 

BMC SaaS

Looking for a cloud-based solution? Explore BMC SaaS IT management options.