IT service management for mid-size organizations
BMC FootPrints 12 is easy to own, use and extend. Create personalized working experiences for your customers and agents that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users. With little to no technical skill you can:
- Improve efficiencies by simplifying and automating routine tasks.
- Reduce total cost of ownership by enabling users to resolve common issues on their own.
- Improve satisfaction with an easy-to-use interface and mobile capabilities.
- Maintain compliance as you document, record, and centralize IT tasks.
- Create business value and reduce risk with better visibility into the IT environment.
IT service and asset management in one integrated solution
FootPrints Service Core improves user satisfaction and increases productivity to help your IT department deliver more value to your business.
Incident and problem management
Easily initiate, route, track, and manage incidents—no programming required.
Create a searchable inventory of common issues and their resolutions.
Executive dashboards and business analytics
Increase uptime and compliance by instantly monitoring key metrics, including adherence to service level agreements (SLAs).
Visualization and reporting
Easily and quickly automate processes, solve issues, and communicate with the business by using tools like the drag-and-drop visual workflow builder, impact analysis, and real-time report building.
Conveniently access a full range of functions from any device.
Take a closer look
- Minimize risk by automating change management procedures.
- Improve cross-functional efficiencies.
- Accelerate configuration, compliance, and problem solving.
- Enable customers to select services according to their business needs, 24x7.
- Save time troubleshooting known issues.
- Reduce training requirements for new IT staff.
Design the best FootPrints solution for your businessSupplement your FootPrints Service Core solution with optional Client Management capabilities designed to have real-world impact on how your business functions.
Asset discovery and inventory
Automate complex inventory tracking and receive complete, accurate asset intelligence.
Securely manage routine desktop management tasks without leaving your desk.
OS and application deployment
Quickly and reliably install or configure software without disrupting the user.
Centrally manage, deploy, and report on patches across diverse IT environments.
Quickly and easily provide records of compliance levels.
Reduce energy bills and lessen your environmental impact.
Easily move desktop layouts, metadata, drive mappings, customized settings, and file/folder structures.
Complete your solution with client management
BMC Client Management automates management of your IT assets to help control costs, maintain compliance, and reduce financial risks.