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(855) 834-7487

BMC End User Experience Management
formerly Coradiant TrueSight

Smart end user monitoring software keeps

users happy & apps healthy


Your users judge your business on the quality of their experience. So why shouldn’t you? Monitoring real users in real time is the best way to ensure great application performance – and BMC End User Experience Management makes it easy, accurate, and actionable.

See your applications through your users' eyes

Truly understanding your users' experience is the best way to monitor your business-critical web services – but in the past, it's been nearly impossible to pinpoint the source of your users' issues. BMC End User Experience Management, or EUEM, changes all that.

Its single pane of glass interface works for enterprise, cloud, and SaaS environments, and usually sets up in about four hours – not days or weeks like the other guys. It’s easy to use, quick to add value, and simple to customize via our open ecosystem of back-end partners (which means you’re never locked in).

EUEM's application performance monitoring also helps you:

  • Proactively identify errors affecting end users (before the frustrated phone call)
  • Automatically trend and baseline "normal" performance
  • Distinguish between general and intermittent slowdowns, allowing drill-down into details
  • Define priorities based on who is affected, where they are, and what is impacted
  • Enforce SLAs to meet users' expectations of service quality

Read the white paper: Why Your Applications Need Behavior Learning "Therapy"

Deploy on premises, in the cloud, or anywhere in between

EUEM is the foundation of the industry's first enterprise-class application performance management platform that can be hosted as a service, on premises, or in a hybrid environment. It offers end user-centric application performance monitoring for everyone, no matter where your users are or how your applications are delivered, that helps you stay focused on your customers and your business. This flexibility extends to pricing as well, with a quick time to value and a subscription model that lets you pay as you go for just what you need.

Gain global visibility and end-user forensic analysis

EUEM goes beyond application performance monitoring to provide comprehensive insights into your users' experience. In addition to tracking and measuring user activity at the individual or location level – on premises or off – it filters data to ensure you have the information you need without the unnecessary noise.

 

Turn the "what" into "why" with deep session analytics that let you interpret and prioritize problems. By analyzing multiple factors across user sessions, EUEM automatically pinpoints anomalies and isolates performance issues by user, network, or host time.

EUEM helps you report on your progress, too. Look at a single user, a specific transaction, or an entire customer group or location to assist with diagnostics, capacity planning, change management, and service level management. And do it all without the need for an additional deep dive tool.

Read the case study: Texas A&M University

Prevent problems with real-time change management

With EUEM, you can quickly identify what needs to be fixed when new applications, releases, and technologies affect end user performance. EUEM lets you:

  • Demonstrate successful rollout of new releases to the business
  • Establish clear application performance measures before and after introducing a change
  • Pinpoint which users, transactions and application calls are affected by changes and/or impacting performance
  • Enable application support and development to rectify issues before end users are impacted
  • Manage the impact of emerging technologies like virtualization and cloud-based services

Read the datasheet: BMC End User Experience Management

Introducing APM as a Service

We're proud to announce the industry's first application performance management solution that's available both on premises and on demand.

Watch the Google Hangout video

 

BMC SaaS

Realize fast time to value with IT management in the cloud

Customer story: AtTask

Hear how AtTask pleases its customers and its bottom line with visibility, data, and insights from EUEM.

Are you a TrueSight customer?

Learn more about migrating from Coradiant TrueSight hardware appliances to EUEM's virtual appliance model.

Contact us

General questions: (855) 834-7487
We'll call you: contact request form


Browse the Q&A below to learn more about EUEM

 

Q: Why is end user monitoring software so important?

A: As user expectations rise and front- and back-end application architecture becomes more complex, it’s more important than ever to understand how your customers and users experience your application. Consider:

  • Web application slowdowns can have twice the revenue impact of most outages – and they’re 10 times more likely to happen.
  • 74% of application issues are reported by users before IT is even aware of them – and users only report 1% of errors that they see.
  • 85% of organizations rely on 6+ people to solve known issues – but 25% of known issues are still unresolved within 24 hours.

BMC End User Experience Management (EUEM) addresses these issues and more, giving IT the visibility and analysis necessary to optimize both application performance and business value.

Q: How does End User Experience Management help me quickly pinpoint user problems?

A: Diagnosing end user experience issues can be a source of constant frustration, requiring too many people and too many cycles to figure out the real issues. Within hours of implementing BMC End User Experience Management, however, you’ll have access to data points such as end-to-end latency and network latency (even in the cloud) that help you draw the line from the individual user experience to its technological origin. In short, EUEM's application performance monitoring lets you trace performance issues all the way from the user to the code, and do it more quickly than ever before.

Q: How does EUEM impact the IT Operations team?

A: BMC End User Experience Management:

  • Helps prioritize issues based on end-user impact
  • Provides visibility into which parts of the application are impacting user performance
  • Integrates with Akamai's Content Delivery Network to provide complete visibility in the cloud
  • Provides always-on, 24/7 visibility into real user performance
  • Offers visibility down to the application code level in an integrated console with BMC Application Diagnostics
  • Supports Citrix and VDI via BMC’s MarketZone partnership with Aternity
  • Integrates with BMC ProactiveNet Performance Management to provide an end-to-end operational view of application infrastructure performance

Q: How does EUEM impact application development?

A: Application developers can use EUEM to immediately understand the impact of any application release on their end users and trace problems to their source – all without changing application code.

Q: Can EUEM help with capacity planning?

A: EUEM pinpoints the number of requests at which performance degrades, helping you plan capacity to support user demand and maintain service levels.

Q: What about other application performance management tools like infrastructure monitoring, synthetic testing, and/or web analytics? Aren’t they sufficient?

A: None of the traditional approaches solve the problem of real end user performance. Synthetic testing and web analytics both miss key steps in the users’ paths, and can be hard to maintain for today’s increasingly dynamic apps. Application infrastructure monitoring is great – but a healthy infrastructure does not necessarily equal happy users. EUEM's application performance monitoring makes sure that you see your application’s performance from the user’s perspective.

Q: How is EUEM different from network monitoring tools?

A: EUEM goes beyond the network traffic to provide global user visibility. It’s also passive, so there is no impact to the application being monitored. And it's always on, providing real-time visibility whenever, and wherever, you need it.

Q: What are my options for implementing EUEM? Is it available in the cloud?

A: EUEM can be implemented on premises, hosted "as a service" in the cloud, or in any combination hybrid environment. No matter how it's deployed, it's the same powerful product with quick time to value and enterprise-level data and analytics.

BMC Delivers User-Aware APM

BMC is distinctive in stepping up to a truly consumer-centric APM solution with a clear eye to usability and value, at a time when many of its competitors are struggling just to get ahead of their own complexity. 

Read the report to see how a healthcare service provider finds and fixes user issues faster than ever.  

Customer case study:
Harmony Information Systems

 See how a SaaS business monitors its apps, meets SLAs, and solves issues proactively before they impact users.

Contact us

General questions: (855) 834-7487
We'll call you: contact request form


Make the most of your Akamai-accelerated applications

Whether on premises or on demand, BMC End User Experience Management (EUEM) includes an exclusive service just for Akamai-hosted applications.

Akamai Cloud Monitor for EUEM gives Akamai customers a new way to monitor and measure their applications' performance. By collecting detailed, real-time data into the delivery of applications for every visit, it provides unparalled insights into your critical business applications.

Rather than estimating performance levels, you can now see exactly what your end users see in real time, from the transaction’s start to finish. Cloud Monitor for EUEM’s third-party view helps you make independent, informed decisions about your apps – without the finger pointing and guessing games.

Real-time reporting with round-the-world coverage

Cloud Monitor for EUEM offers interactive dashboards and live reports that show the worldwide performance impact of caching and acceleration

In this intuitive interface, you can:

  • Compare performance of accelerated and non-accelerated applications before and after using Akamai
  • Review traffic performance on a customized global map based on compliance thresholds and service level goals
  • Stream real-time performance data and produce executive summaries of application performance history over 24 hours, 7 days, or 30 days
  • Analyze data delivery to quickly determine if applications and sites are meeting service level goals
  • Play back up to 30 days of performance information to determine when problems occurred, how severe they were, and who was impacted

Quick, convenient, and always secure

Delivered as a software-based virtual appliance, Cloud Monitor for EUEM is easily deployed on-premises at your data center. Deployment is fast and overhead is minimal, creating rapid time to value with no delays or disruptions.

Cloud Monitor for EUEM is also 100% secure. All data is stored inside your data center, requiring no cross-site or third-party domain requests from users. It introduces no points of attack or failure, so your real-time insights are not only sophisticated, they’re safe as well.

BMC Delivers User-Aware APM

BMC is distinctive in stepping up to a truly consumer-centric APM solution with a clear eye to usability and value, at a time when many of its competitors are struggling just to get ahead of their own complexity. 

Read the report to see how a healthcare service provider finds and fixes user issues faster than ever.  

Introducing APM as a Service

We're proud to announce the industry's first application performance management solution that's available both on premises and on demand.

Watch the Google Hangout video

 

Contact us

General questions: (855) 834-7487
We'll call you: contact request form