Service Desk Express
Our Commitment to You, Our Customers
With millions of service requests fulfilled, thousands of processes automated, and hundreds of innovative customer-driven enhancements, you have come to rely on BMC Service Desk Express (SDE) to support your business. We appreciate your commitment to SDE and will continue to support you through May 2017, after which the product will be retired. Our decision was based on the evolving IT service management market and the rationalization of our portfolio related to our recent acquisition of Numara Software.
What does it mean for you as a customer?
We want to give you, our customers, sufficient time to plan the future evolution of your service and support organizations. That’s why we are providing significant advanced notice of this change. BMC is committed to working with each of you on a solution that moves your business forward — at a time when you are ready. Meanwhile, we will apply our collective experience gained from years of working with our SDE customers to enhance our portfolio of solutions.
When you are ready, we want you to know that you have choices.
Don’t let other companies fool you. BMC is committed to your continued success.
Let BMC help you find the right solution to meet your future needs — and know that you have a significant time to decide the best path forward.
Talk to an ITSM Specialist
Call us: 1-855-834-7487
Datasheet: Our Commitment to BMC Service Desk Express Customers
See how BMC's new on-premises service desk solution streamlines, automates, and improves IT operations.