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Australia | China | Hong Kong | India | Indonesia | Japan | Korea | Malaysia | New Zealand | Philippines | Singapore | Taiwan | Thailand
Australia
Tel: (+61) 3-9657-4455 or 1800 632 530
Fax: (+61) 3-9657-4422
Email: customer_support@bmc.com
Hours: 8:30am - 5:30pm
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China
Tel: 800-810-0416
Fax: (+86) 10-851-82001
Email: greater_china_support@bmc.com
Hours: 9:00am - 6:00pm
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Hong Kong
Tel: 800-901-198
Fax: (+852) 2588-1181
Email: customer_support@bmc.com
Hours: 9:00am - 6:00pm
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India
Tel: 000-6517 see note
Fax: (+65) 6338-9580
Email: customer_support@bmc.com
Hours: 9:00am - 6:00pm
Note: for customers in India with touch-tone capability:
- Dial 000 6517
- At the voice prompt, press 2 for more options. (you need to wait for the prompt to play)
- At the next voice prompt, press 2 for international toll-free service
- Enter 6398 8188#
- Call will be connected
If calling from a non-touch-tone phone, your call will be routed to an operator and connected as an MTF call. You should inform the operator that this is an MTF call and quote telephone number 6398 8188 as the MTF number for call connection.
Remedy Customer Support (India)
Tel: (+91) 20-3987-5105
Fax: (+91) 20-3987-5001
Email: apac@remedy.com
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Indonesia
Tel: (+62) 21-5799-8129 or 001-803-65-7445
Fax: (+65) 6338-9580
Email: customer_support@bmc.com
Hours: 9:00am - 6:00pm
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Japan
Tel: 0120-040-299
Fax: (+81) 3-5302-8410
Email: japan_support@bmc.com
Hours: 9:00am - 5:30pm
Identify Support (Japan)
Email: support@identify.com
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Korea
Tel: 1644 2627
Fax: (+61) 3 9657 4422
Email: korea_support@bmc.com
Hours: 9:00am - 6:00pm
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Malaysia
Tel: 1-800-801-654
Fax: (+65) 6338-9580
Email: customer_support@bmc.com
Hours: 9:00am - 6:00pm
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New Zealand
Tel: 0800-442-594
Fax: (+61) 3-9657-4422
Email: customer_support@bmc.com
Hours: 8:30am - 5:30pm
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Philippines
Tel: 1-800-1651-0241 or (+63) 2-886-3682
Fax: (+65) 6338-9580
Email: customer_support@bmc.com
Hours: 9:00am - 6:00pm
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Singapore
Tel: 1-800-432-6188
Fax: (+65) 6338-9580
Email: customer_support@bmc.com
Hours: 9:00am - 6:00pm
Taiwan
Tel: 00801 855 496
Fax: (+852) 2588-1181
Email: greater_china_support@bmc.com
Hours: 9:00am - 6:00pm
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Thailand
Tel: 001-800-65-6273 or (+66) 2-654-1162
Fax: (+65) 6338-9580
Email: customer_support@bmc.com
Hours: 9:00am - 6:00pm
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