| The new Website will optimize functionality, improve our service to you, and safeguard your data. We will be using the BMC® Remedy® Customer Support application in conjunction with BMC® Remedy® Knowledge Management as our enterprise wide solution. Access to the new Support solution will be based on Support Contract IDs.
BMC is replacing three distinct customer support applications with a single integrated Web portal interface and customer support application. This will allow all BMC, Remedy, and Marimba product users to use the same Web site for support. Customers owning BMC® IT Service Support Express (formerly Magic) or Identify products will not be affected.
In preparation for the rollout the support site will be unavailable from 19:00 CDT, November 17th until 17:00 CDT, November 19th. During this time frame, Issue Management, Knowledge Base, Licensing and Passwords and My Support Profile functionality will not be available on the web.
User Requirements:
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Valid, non-expired support contracts will be required for access to support services. You will not be able to submit issues through the Web if your Support Contract is expired.
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To utilize the New BMC Support Central, you will need to deactivate any pop-up blockers and ensure you are using one of the following browser
- Internet Explorer version 6.x (Internet Explorer 7.0 not yet supported)
- Netscape version 7.2 or higher
- Mozilla version 1.7 or higher
Resources:
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