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INNOVATION: Creating Business Value with Information Technology - Read our newest collection of articles about issues, best practices, and trends. Learn how to use processes and technology to meet your business objectives. The articles are written by members of the BMC Thought Leadership Council and other well-known industry experts. The book includes articles on Business Service Management (BSM); the IT Infrastructure Library (ITIL®); IT financial justification, automated request and delivery of business services, service support, and service awareness. |
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INNOVATION: The Convergence of Information Technology and Business - This book includes a collection of articles on issues, best practices, and trends that impact information technology and business. The articles are written by members of the BMC Thought Leadership Council and other well-known industry experts. The book includes articles on Business Service Management (BSM); the IT Infrastructure Library (ITIL®); compliance, risk reduction, and security; infrastructure and operations management; virtualization; service support; and applications development, support, and performance. |
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