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Best Practice Insights: Focus on: ITIL® Service Strategy - This booklet provides insights into understanding and making strategic choices that allow IT organizations to outperform competing alternatives. |
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Best Practice Insights: Focus on: ITIL® Service Design - This booklet offers guidance on designing processes to ensure that the IT infrastructure can effectively provide services aligned to business needs. |
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Best Practice Insights: Focus on: ITIL® Service Transition - This booklet provides guidance on taking the output of the service design phase and creating usable services to the business. |
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Best Practice Insights: Focus on: ITIL® Service Operation - This booklet provides guidance on all aspects of managing the day-to-day operation of an organization’s IT services. It also discusses the operational aspects of many processes. |
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Best Practice Insights: Focus on: ITIL® Continual Service Improvement - This booklet provides guidance on all aspects of Continual Service Improvement for IT organizations. |
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