Industry Analyst Reports
02 APR 2013
MarketScope for the IT Asset Management Repository
Gartner
Since October 2011, when the last ITAM repository MarketScope was published, ITAM tools have been impacted by accelerating customer demands. Software license compliance audits are continuing and organizations can no longer afford to take a "wait and see" approach to license management, because it will be a more expensive route than investment in IT asset management processes and tools.
14 MAR 2013
EMA Radar™ for Private Cloud Platforms: Q1 2013
EMA
The BMC private and hybrid cloud solution consists of BMC Cloud Lifecycle Management (CLM, for service and infrastructure provisioning) and BMC Cloud Operations Management (Cloud Ops, for SLA and compliance driven cloud service management). Application performance monitoring capabilities are added by BMC’s ProactiveNet Performance Management Suite. The BMC cloud products are deeply anchored in datacenter and IT automation and are based on the entire portfolio of BMC’s IT management tools, such as Atrium, BladeLogic, and Remedy.
06 MAR 2013
IT Service Management Case Study: Making The Transition From On Premises to SaaS with BMC
Forrester
How do you successfully move IT service management (ITSM) tool enablement from an on-premises model to a software-as-a-service (SaaS) model? A North American brand communications agency found itself hamstrung by a highly customized on-premises ITSM tool that was: 1) too costly to run; 2) a poor fit to operational and customer requirements; 3) complicated and cumbersome to use; 4) unable to keep pace with the latest service management thinking; and 5) stranded on an out-of-date version because it would cost too much to upgrade. This case study of one organization’s successful move to BMC Remedyforce, an SaaS ITSM tool, illustrates the best practices that I&O professionals in similar situations should follow. The
agency’s ITSM project team focused on alignment with business priorities, mandated configuration of the new SaaS tool rather than customizing to preserve upgradability, and included only the functionality that the company actually needed in its request for proposal (RFP).
12 FEB 2013
The Top 10 Strategic Technology Trends for 2013
Gartner
Gartner has compiled its annual list of the top 10 strategic technology trends that have the potential to affect individuals, businesses and IT organizations. This year's list reflects the increasing impact of the Nexus of Forces: mobile, social, cloud and information.
14 JAN 2013
IDC MarketScape: Worldwide IT Education and Training 2013 Vendor Analysis
IDC
This IDC study represents the vendor assessment model called IDC MarketScape. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's success in the market. This study assesses key technology vendors participating in the information technology (IT) education market as a line of business (LOB) to support the sale of their technologies. As one would expect of market leaders, overall, these vendors performed very well on this assessment and continue to improve their offerings.
03 JAN 2013
BMC Consumerizes BSM with Its Richly Innovative MyIT Offering
EMA
While a great deal’s been written about the consumerization of IT, not much of clarity or value has yet surfaced from the attention. This is because the change from a back-office to a consumer-driven model for IT reflects a major cultural as well as technological transformation that in many organizations has not yet even begun. Moreover, industry pundits are still largely viewing it as a power shift, without real insights into values and opportunities that a substantively new approach in support of the consumerization of IT might achieve. In other words, the shift from a cost-driven, consumer-blind, back-office model to a value-driven, consumer-aware, front-office model in which a new language and context for exchanging IT-to-business and consumer values has emerged.
20 DEC 2012
EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012
EMA
BMC gained one of the APA crown jewels as far back as 2007 when the vendor acquired ProactiveNet. This was significantly enhanced by two additional acquisitions – Neptuny for cross-domain capacity
planning analytics in 2010, and Coradiant in April of 2011 for one of the industry’s most versatile capabilities in end-user-experience-driven analytics. So not surprisingly, for this APA Radar, BMC has
leveraged its ProactiveNet Performance Management Suite, which includes BMC ProactiveNet Performance Management (BPPM), BMC Capacity Optimization, and BMC End User Experience Management
(EUEM), as well as its BMC Cloud Operations Management capabilities for assimilating and optimizing unique cloud-related requirements into its overall service management capabilities.
BMC is consistently among the highest across all 22 vendors in functionality and architectural strength, and a clear Value Leader in change impact and capacity planning as described below. And as BMC
continues to evolve and further integrate its analytic capabilities, it should further enhance its position as one of the very strongest APA solution sets in the industry.
11 DEC 2012
Game On: Drive Engagement With Service Management And Automation Simulations
Forrester
Service management and automation (SMA) is a closed-loop control system that enables the design, development, maintenance, and adoption of services that support business teams in their capabilities
to serve their customers. Sadly, SMA still gets too little attention to deliver on its full promise for the infrastructure and operations (I&O) organization. Thus, CIOs continuously challenge I&O leaders to
justify investment in SMA initiatives and programs. I&O leaders can build business cases to justify SMA investments, but they often find it hard to quantify the productivity improvements that SMA delivers.
Thus, I&O leaders looking to justify, re-establish, or advance an SMA program need another proof point. This report details how I&O pros can use gaming and simulations to engage a variety of stakeholders so
that they can experience the benefits of SMA for themselves — in a risk-free environment.
07 DEC 2012
BMC Relaunches BladeLogic with Emphasis on Unified Change, Configuration, and Compliance Automation
IDC
BMC Software recently relaunched its flagship BladeLogic Automation Suite with a new set of marketing messages and development priorities designed to address immediate customer opportunities to reduce
cost, complexity, and downtime across datacenter server, network, middleware, databases, and software. BMC's decision to reinvigorate the BladeLogic brand with the theme of "Learn, Resolve, Control"
underscores the importance of basic change, configuration, and compliance automation to the productivity and day-to-day operational efficiency of enterprise class IT organizations.
01 DEC 2012
EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012
EMA
BMC gained one of the APA crown jewels as far back as 2007 when the vendor acquired ProactiveNet. This was significantly enhanced by two additional acquisitions – Neptuny for cross-domain capacity
planning analytics in 2010, and Coradiant in April of 2011 for one of the industry’s most versatile capabilities in end-user-experience-driven analytics. So not surprisingly, for this APA Radar, BMC has leveraged its ProactiveNet Performance Management Suite, which includes BMC ProactiveNet Performance Management (BPPM), BMC Capacity Optimization, and BMC End User Experience Management (EUEM), as well as its BMC Cloud Operations Management capabilities for assimilating and optimizing unique cloud-related requirements into its overall service management capabilities. BMC is consistently among the highest across all 22 vendors in functionality and architectural strength, and a clear Value Leader in change impact and capacity planning as described below. And as BMC continues to evolve and further integrate its analytic capabilities, it should further enhance its position as one of the very strongest APA solution sets in the industry.
07 NOV 2012
Case Study: Managing Virtual Server Capacity
Forrester
For one of the travel industry leaders and one of the largest data center operators in Europe, virtualization appeared to be the ideal solution for lowering infrastructure management costs and controlling the sprawl
of physical servers. But this presented a challenge: Capacity planning and management was still performed using traditional processes and tools that proved to be wholly inadequate to control the new environment. Forrester interviewed the system planning manager for this large data center operator to understand how it addresses these new issues and takes advantage of IT service management and automation tools to better manage and plan capacity.
24 OCT 2012
Shifts in ITOM Include New Key Players
Gartner
IT organizations have built out an extensive portfolio of management tools, often trying to find alignment of tools from a single vendor in hopes of the promise of better tool integration (e.g., unified graphical user interfaces [GUIs] to reduce training and improve cross team usability). Not unlike standardizing on management vendors, some IT organizations will standardize on an infrastructure software stack as a means of reducing complexity. From a market perspective, the ITOM landscape has been dominated by four vendors: BMC Software, CA Technologies, HP, and IBM. Gartner refers to these vendors as the Big Four. Vendors continue to expand their portfolio predominantly through acquisitions. Not unlike the Big Four, software infrastructure vendors are also broadening their portfolios, most recently to include management solutions to provide deep-stack management. This shift in the management vendor landscape brings new challenges to IT organizations to assess the breadth and depth of management solutions or suites to determine when and where best-of-breed, good enough and portfolio integration are trade-offs worth making.
15 OCT 2012
Usability and Simplicity in Workload Automation: BMC Releases Control-M v8
EMA
Read why EMA’s Torsten Volk believes that “Control-M v8 constitutes a major version upgrade, demonstrating that BMC has understood that the next frontier in workload automation is making this former datacenter-only discipline much more available and accessible to business stakeholders,” achieving BMC’s aims of delivering “The Power of Simple.”
12 OCT 2012
BMC joins forces with Amazon Web Services to speed the enterprise cloud
The 451 Group
There could hardly be an odder couple in IT than the Texan company that got its break managing mainframes and the Seattle upstart still better known for selling books. Yet BMC and AWS bring complementary strengths to their longstanding, now expanded alliance. BMC understands that enterprises have heterogeneous infrastructure, complex processes and compliance needs, and little opportunity to start from a clean slate. AWS knows all about spinning up elastic resources on-demand. The combination could lend AWS enterprise
respectability while giving BMC a modern, cloudy luster.
28 SEP 2012
Case Study: Sanofi’s Successful I&O Transformation Approach
Forrester
In 2010, Sanofi, a large multinational in the healthcare market, embarked on a business transformation in response to increasing market complexity. Similar market complexities are affecting most industries, and businesswide transformation is key to addressing these challenges. In particular, infrastructure and operations (I&O) transformation should concentrate on shifting from a reactive to a proactive approach focused on satisfying customer requirements and increasing business competitiveness. This Forrester case study provides a blueprint for successfully transforming the I&O organization from a siloed approach to a global, integrated structure and addresses necessary changes to people, process, and technology.
26 SEP 2012
Case Study: Cornerstone OnDemand Makes End User Experience The Priority For IT Operations
Forrester
Companies with distributed operations often struggle with managing customer experience. This report summarizes some of the major lessons learned from Cornerstone OnDemand, a cloud-based talent
management company that needed to improve its customer experience. The report provides Cornerstone’s best practices for defining a centralized, comprehensive strategy for performance management that allowed the firm’s IT operations team to spend less time troubleshooting and restoring applications used
by its end customers and less time trying to recreate the problems in order to understand them. These best practices helped Cornerstone OnDemand’s broader IT organization shift from a reactive to proactive
mode and improve how service performance is delivered with a consistent end user experience.
25 SEP 2012
Vendor Rating: BMC Software
Gartner
Overall Rating: Positive
BMC Software continues to build its portfolio to address broad heterogeneous requirements with acquisitions and to develop a new channel to market to new buyers.
24 SEP 2012
Business Service Management: Beyond 2012
Forrester
Although the foundational technology of application mapping and the CMDB is still a work in progress, BSM has now evolved beyond its infrastructure monitoring roots to embrace all IT management processes under its umbrella.
20 AUG 2012
Magic Quadrant for IT Service Support Management Tools
Gartner
IT service desk tools themselves are no longer sufficient for maintaining business productivity. IT organizations selecting these tools should use this Magic Quadrant to evaluate vendors regarding technical requirements and ongoing infrastructure and operations maturity improvement efforts.
16 AUG 2012
Magic Quadrant for Application Performance Monitoring
Gartner
Application performance monitoring has become a central focus for IT operations. Growth in spend continues, while the market is evolving rapidly.
15 AUG 2012
BMC upgrades cloud management products and tweaks application performance
The 451 Group
BMC Software has unveiled major new features in its Cloud Lifecycle Management (CLM) and Cloud Operations Management products. The company has also tackled application performance management (APM) with new features in its End User Experience Management and a homegrown Application Diagnostics tool. Three of these four are based on acquisitions, reflecting the steps this venerable company has taken to adapt to a dynamic and changing enterprise IT software market. Customers say they're saving money and getting more use out of their systems with the BMC products.
01 AUG 2012
Market Overview: Cloud Infrastructure Services 2012
HFS Research
As promised by hype-building marketers, the cloud is now everywhere. As cloud has lost its buzzword reputation and is instead a requirement in many IT departments, IT buyers are now spending serious money on the various flavors of cloud technology. However, given the many choices, clients are confused. “Where should I buy what and from whom? What’s secure and what’s not? What are the hidden costs and risks? Who are the leading vendors? How about service level guarantees?” they ask.
This report attempts to clarify some of the confusion in the cloud infrastructure services market. We will define the market, explain the different sub-markets, and provide information on market size and growth as well as on trends. Finally, we will also provide guidance regarding the who’s who on the vendor side. Two follow-up reports will focus specifically on SAP hosting trends in the cloud era and cloud management technologies.
25 JUL 2012
BMC Updates Cloud Management Software Portfolio to Make Stronger
IDC
With the recent back-to-back announcements of BMC Cloud Lifecycle Management 3.0, BMC Cloud Operations Management 9.0, and cloud-oriented extensions to BMC APM, BMC launched a major set of business-oriented enhancements to its ever-expanding cloud management software portfolio.
12 JUN 2012
2012 WLA Radar Report
EMA
Headquartered in Houston, Texas, and founded in 1980, BMC
Software has posted a 2011 revenue of $2.1 billion, which is the thirdlargest in our field, behind IBM ($107 billion) and CA Technologies
($4.4 billion). BMC has developed from a vendor of mainframe
management software in the 1980s, into a company known for its business service centric approach of managing distributed and mainframe environments. Control-M, BMC’s workload automation product, carries this business DNA, connecting IT resource management and optimization with the overarching business processes. Control-M became part of BMC’s portfolio through the acquisition of New Dimension Software for $673 million in 1999. In 2006, BMC released Batch Impact Manager, a predictive analytics
driven tool that helps administrators diagnose critical path issues before they turn into business problems. To further advance IT resource optimization, BMC has recently focused on including virtualization and cloud computing solutions into its product portfolio as well as enabling business users with self service.
11 JUN 2012
ROI Case Study: Lumen21 and BMC Remedyforce
Nucleus Research
Lumen21, a technology managed services provider, faced rapidly increasing costs to manage and configure its on-premise incident tracking solution. It implemented BMC Remedyforce Service Desk based on Force.com to enable it to grow while avoiding incremental additional staff.
ROI: 7148%; Payback: 1 week; Average annual benefit: $1,483,051.
07 JUN 2012
Sustain Service Management And Automation Funding
Forrester
This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders understand the business and IT impact of service management and automation (SMA). Building the business case and securing funding for SMA is critical because your business cares about outcomes, not technologies. And it is not enough to empower your developers and workers with the latest cloud, mobile, and analytics technologies - you must also invest in SMA to fully realize the benefits from these new technologies or delivery models.
05 JUN 2012
Competitive Positioning of Shipping Products from Gartner Infrastructure and Operations Summit
Gartner
This slide was presented at the 2012 Gartner Infrastructure and Operations Summit: “IT Operations Scenario” session by Ronni Colville and Deb Curtis.
01 JUN 2012
Cloud-Enabling Technologies Overview, Automation & Management - Infrastructure
The 451 Group
This report examines the ‘Automation & Management – Infrastructure’ market from a quantitative perspective. This sector comprises the entire stack that provides insight into and control of a virtual or cloud infrastructure. It includes monitoring tools that apply the principles of performance monitoring to applications running inside VMs; capacity planning that provides historical capacity insights and predictive modeling, enabling future capacity management of VMs; and automation tools that seek to contain VM sprawl, or the uncontrolled number of system images brought about by virtualization. It also includes the cloud management vendors that help provision and automate processes in the cloud and streamline the private cloud environment.
14 MAY 2012
Forrsights: Business Execs Increase Direct IT Spend To Support Systems Of Engagement
Forrester
During October and November of 2011, Forrester surveyed 3,534 business decision-makers in North American and European enterprises regarding their business priorities (and views of IT priorities),
spending, and suppliers. We conducted the survey concurrently with our IT budget survey; in a number of cases, we can directly compare the two sets of responses (business execs versus IT execs) to identical questions. We can now illuminate for CIOs how business views its technology initiatives and thinking in comparison with IT’s perspectives on the same agenda. This report also highlights the areas where the business sees IT’s capabilities as falling short in terms of their need to innovate.
26 MAR 2012
Supply chain management vendor JDA Software aims to stand out in the cloud
The 451 Group
When Joe King, senior vice president, cloud services, at supply
chain management vendor JDA Software, learned that it could
take weeks or months to set JDA's prospects up with proofs of
concept of its software, he challenged his VP of operations, John
Frazier, to find a better way. Luckily, Frazier had an answer to
hand. Prior customer implementations had already ended up on
Amazon's EC2. JDA implementation teams were conveying that
customers wanted rapid deployment, but Frazier knew he also
needed to provide business stability.
15 FEB 2012
EMA Radar™ for CMDB/CMS Use Cases: From Database to Federation Q1 2012
EMA
BMC’s core functionality for this radar targeted two solutions: BMC Atrium CMDB and Atrium Discovery and Dependency Mapping (ADDM) for application dependency mapping. At the time of this evaluation, the BMC Atrium CMDB was version 7.6.04 and ADDM was version 8.3.
While it is my strong recommendation that this radar be approached for insights into design and packaging strengths and limitations—versus a footrace with a winner and a loser—if there were a single winner here, it would be BMC. BMC had the highest overall rankings as averaged across the three use cases, and a clear position of dominance in Change Management and Change Impact Analytics—the heartland of the CMDB/CMS.
13 FEB 2012
Mobile Is The New Face Of Engagement
Forrester
By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP application.
Rather, mobile is the manifestation of a much broader shift to new systems of engagement. These systems of engagement help firms empower their customers, partners, and employees with context-aware apps and smart products. To remain vital in this business technology reformation, CIOs must step up and work with other executives to establish an “office of the chief mobility officer” to implement an
enterprisewide mobile strategy. This team will coordinate the business and technology investments under a “design for mobile first” mantra that delivers four immediate benefits: 1) fuel profitable growth with
stickier offerings and mobile self-service; 2) move faster along the mobile learning curve; 3) aggregate mobile project budgets to fund needed engagement technology; and 4) grow from an IT group focused
on systems of record to a business technology group focused on systems of engagement.
07 FEB 2012
TechRadar™ For I&O Professionals: IT Service Management Processes, Q1 2012
Forrester
Into 2020, the rise of “as-a-service” technologies, empowered workers, and a radically more complex
business environment will challenge IT I&O leaders to deliver higher levels of value, agility, and user
satisfaction, all while lowering the cost of IT services. This will require I&O organizations to shift
from the role of primary provider of IT services to a broker of public and private services. To succeed,
I&O leaders must improve and streamline IT service management (ITSM) processes by adopting best
practices such as those described in ITIL. This report focuses on the key ITSM processes I&O leaders
must improve to operate in this new model of IT and to provide IT-as-a-service. In particular, I&O
leaders should prioritize incident, problem, and knowledge management in the short term, while
maturing IT financial, configuration, and release management over the long term.
27 JAN 2012
BMC Expands Mainframe Support with the Acquisition of I/O Concepts
EMA
Reaffirming its commitment to providing support for mainframes, BMC announced the acquisition
of mainframe console management solution provider, I/O Concepts. The acquired solution set is
being transitioned into BMC’s MainView product line and includes functionality for enabling console
consolidation, console security, and automation. ENTERPRISE MANAGEMENT ASSOCIATES®
(EMA™) analysts believe this acquisition enhances BMC positioning in the mainframe management
market space.
02 DEC 2011
BMC Adds Competitive Muscle to End-User Experience
Ptak, Noel & Associates
BMC’s announcement of expanded analytics and functional capabilities in its Application Performance Management1 solution focused on faster
problem resolution for root cause and impact analysis. These new
capabilities and features definitely add more competitive muscle into
BMC’s performance management suite.
28 NOV 2011
BMC Atrium Discovery and Dependency Mapping: A Compelling Answer for Optimizing Application Services
EMA
When BMC acquired Tideway Systems in October of 2009, it took in an
industry leader that already had proven integration with its Atrium CMDB. Since then, BMC has steadily invested in a wide range of enhancements that make its Atrium Discovery and Dependency Mapping (ADDM) yet more compelling and even more adaptable to real-world needs and processes culminating in ADDM 8.3. This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) impact brief highlights the introduction of Collaborative Application Mapping, as well as critical new capabilities that extend support for virtualized and private cloud environments, enhanced Web, Web 2.0 and middleware visibility, and superior cross-domain reach including mainframe, network and storage environments.
31 AUG 2011
Architectural Foundations for Next-Generation Service Design and Delivery: A Look at BMC’s Atrium in Market Context
EMA
In spite of the often-fair criticism of skeptics, the marketplace for IT Service Management (ITSM) solutions has progressed considerably since its shift from point products towards SNMP platforms in
the early 1990s. Platforms evolved into frameworks, which as a class proved unwieldy, spawning a rise in more architecturally organic suites.
With growing attention to CMDB/CMS systems, service modeling,
cross-domain automation and a greater focus on the assimilation and
reconciliation of multiple brands into cohesive service management
systems – the face of the management industry is once again taking
on new life. This new face of service management is no longer “product
defined” in the traditional sense, but “architecturally defined.”
25 AUG 2011
Case Study: BMC Software Implements Precision AR
Forrester
As a surgeon’s scalpel is to a hacksaw, so BMC Software’s precision AR strategy is to the more generic AR approaches of other firms. Clear, focused goals ensure that the AR team wastes no time on commonplace AR that delivers secondary value, if any. The company selects analysts, spokespeople,
customer references, and even the AR team members for their ability to deliver incisive contributions to AR processes honed for very specific purposes. We term this approach precision AR; this case study will help you learn how to apply it to your company through a series of examples from those product suites at BMC Software for which AR provides support that helps the sales force.
27 JUL 2011
BMC Launches Application Performance Management in BSM Context for Cloud and Hybrid Datacenter
EMA
BMC’s acquisition of ProactiveNet in May of 2007 was a brilliant move; however, it was followed by several years of relative quiet as the company sought to establish a more deeply organic approach to
what it calls “Proactive Operations” than is the norm for the industry. This required solid integrations
with BMC’s core Atrium architecture, including full support for service modeling, and reflexive analysis of change impact via BMC Atrium CMDB and BMC Atrium Discovery and Dependency Mapping.
It also required full support for model-driven automation from workflow, to active configuration and release management, to run book or IT Process Automation (ITPA).
18 JUL 2011
BMC Adds Policy Engine and Blueprints to Cloud Lifecycle Management
The 451 Group
In April, BMC Software released Cloud Lifecycle Management (CLM) 2.0, along with a portfolio of products to support cloud planning, operations and governance. New additions to CLM 2.0 include Service Blueprint (for architecture and design), Service Governor (for
creating policy) and a resource management layer. If version 1.0 (available for a year) was targeted at the service-provider opportunity, BMC says version 2.0 (and its second year of activity) is focused more on enterprises.
11 JUL 2011
BMC: Leads with an Integrated On-Premise and SaaS Strategy
Ptak, Noel & Associates
Escalating competition, rapid growth, cost constraints, risk reduction and user-driven pressures for constant reinvention and innovation drive the demand for increasingly dynamic, adaptive services. Many in IT are looking to technologies (Cloud, virtualized infrastructure) and adaptive service delivery models (SaaS, on-demand) to address these new challenges more efficiently and effectively than possible with traditional more static, stand-alone solutions. BMC is one of a few vendors able and willing to offer a full-function on-premise, traditional licensed solution (Remedy) as well as separate, complementary SaaS and on-demand solutions.
01 JUN 2011
IT Efficiency with Business-Focused Data Center Automation
EMA
Business-focused data center automation needs to be adopted to enable IT efficiencies that support rather than inhibit business growth. Essential to this success is the adoption of an integrated management platforms, such as the BMC set of management suites, that enable holistic data center monitoring, administration, planning, compliance and on-going support.
05 APR 2011
BMC announces DB2 version 10.1
Ptak, Noel & Associates
We believe that BMC has been very successful in their effort to upgrade its DB2 suite of products to the new DB2 10 environment. Their performance enhancements certainly warrant attention and close study...The Advisor suite of products has enormous potential impact for the future. They directly help to increase the productivity of DBAs, which especially in today’s environment, is an important consideration for virtually every potential customer.
23 MAR 2011
BMC Software Invests In Remedy Usability
EMA
BMC has announced two BMC Remedy ITSM suite releases over the past six months to address usability in its product offering: version 7.6.03 in September 2010, and version 7.6.04 in January 2011. This EMA Impact Brief discusses the new features and enhancements available in these new releases.
