Industry Analyst Reports
29 NOV 2013
Vendor Landscape: IT Asset Management (Enterprise)
Info-Tech Research Group
Info-Tech evaluated seven leading vendor solutions in the Enterprise IT Asset Management market, including BMC Remedy ITAM. This Vendor Landscape report is intended for enterprise-sized organizations needing to manage and control costs of their IT assets.
19 NOV 2013
Vendor Landscape: IT Asset Management (Mid-Market)
Info-Tech Research Group
Info-Tech evaluated seven leading vendor solutions in the mid-market IT Asset Management market, including BMC FootPrints Asset Core. This Vendor Landscape report is intended for mid-market organizations needing to manage and control costs of their IT assets.
18 NOV 2013
BMC Software Evaluation for Selecting a Cloud Management Solution
This report provides a side-by-side comparison of leading virtualization and cloud management solutions, looking at IT modernization from a data center infrastructure perspective, with the findings delivered as the Ovum Decision Matrix (ODM). It considers the significance of management in the virtualization and cloud environments and how this aspect influences how technology is deployed, used, and controlled.
22 OCT 2013
Case Study: Realizing Efficiencies Through SaaS-based IT Service Management
SaaS-deployed IT service management (ITSM) technologies have continued to increase in popularity. While much consideration is often made to the initial cost efficiencies associated with SaaS solutions, this News UK case study outlines in detail the potential for SaaS to contribute to the improvement of other efficiencies, such as response times, first-line resolution rates, and customer satisfaction levels, to name only a few.
20 AUG 2013
Magic Quadrant for IT Service Support Management Tools
IT service support management tools go beyond traditional service desk ticketing and reporting functions to address release governance and provide visibility into the production environment. I&O organizations aspiring to mature can use this research to evaluate products to support their efforts.
16 AUG 2013
The Four Megavendors In IT Management Software, Q3 2013
For many years, Forrester saw the IT management software (ITMS) vendors as one of four major archetypes: the megavendors, with portfolios that cover the whole ITMS market; the challengers, who work to build increasingly complete solution portfolios; the innovators, who introduce new products; and the specialists, who take their innovation to the next step in brand and ability to distribute. The typical Forrester model was built on our analysis that megavendors did not innovate but actually created a portfolio through acquisitions of innovators and specialists. Today, Forrester sees a new model emerging. Current technology disruptions brought on by mobility and cloud are allowing the business to play an increasingly important role in IT, thereby shifting the ITMS perspective. ITMS solutions are changing at a rapid pace that is no longer compatible with the acquisition model, which is based essentially on code integration. Forrester believes that future ITMS solutions will be based on people and ideas and that the megavendors must reinvent themselves by changing their operating mode in order to survive. The following SWOT (strengths, weaknesses, opportunities, threats) analysis focuses on how the four megavendors (BMC, CA, HP, and IBM) address and respond to this challenge.
30 JUL 2013
Cloud Management In A Hybrid Cloud World
In this report, Forrester explains how the I&O role changes in a hybrid cloud world, how I&O pros need to accelerate the cloud application delivery life cycle to exceed business expectations of cloud, and which cloud management capabilities I&O must master to take on the role of hybrid cloud manager.
23 JUL 2013
BMC’s Quiet but Dramatic Moves to Simplify and Enhance User-Aware APM
BMC has taken the APM bull by the horns and, with surprisingly little fanfare, jumped to a leadership position in making APM consumable, cohesive and customer-relevant. This brief ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) report introduces some of BMC’s changes in customer context, with an APM deployment interviewed in July of 2013.
21 JUN 2013
Master the Service Catalog Solution Landscape in 2013
The successful IT organization no longer just keeps the lights on — this organization enables the business with technology, and it partners with the business to achieve organization-wide goals. To facilitate this shift, IT organizations must now focus on the support, delivery, and operations of services rather than IT technologies. To do this you must have a service catalog. But most service catalogs today simply describe the capabilities and available services that IT offers to the business. Forrester recommends IT infrastructure and operations (I&O) leaders evolve their service catalog into a strategic control point for the business to enable visibility, agility, and control. Without one, your business will struggle. This report examines the service catalog imperative and helps I&O professionals understand their maturity level and get a hold on the diverse service catalog solution landscape, as choosing the proper tool is vital to catalog success.
10 MAY 2013
Habitat For Engagement: Unleash Workforce Potential With Agile Enablement
This report outlines the vision of Forrester’s solution for infrastructure and operations (I&O) executives responsible for “end user computing” — the delivery and support of technology and services to employees. The devices and applications employees use every day are an enormous source of personal innovation and competitive advantage. Yet, the overwhelming direction of IT leaders over the past decade is one of increasing control and narrowing options for employees, in service to auditors and in fear of risk. It’s time to put the single-OS, single-device mentality in the rearview mirror and make peace with the reality of the multi-device world. This report introduces and explores a new notion in enabling technology for employees that will take hold over the next five years — agile workforce enablement.
24 APR 2013
Market Overview: SaaS IT Service Management Tools
This market overview offers: information on the growth of the SaaS for ITSM market; guidance on the key functional criteria to assess; a summary of SaaS-related benefits and risks; and overviews of 21 SaaS ITSM vendors and 23 tools classified by target markets. The SaaS delivery model has turned the ITSM tool market on its head; read this report to ensure that you remain grounded when considering the potential of SaaS for ITSM and the available options.
14 MAR 2013
EMA Radar™ for Private Cloud Platforms: Q1 2013
The BMC private and hybrid cloud solution consists of BMC Cloud Lifecycle Management (CLM, for service and infrastructure provisioning) and BMC Cloud Operations Management (Cloud Ops, for SLA and compliance driven cloud service management). Application performance monitoring capabilities are added by BMC’s ProactiveNet Performance Management Suite. The BMC cloud products are deeply anchored in datacenter and IT automation and are based on the entire portfolio of BMC’s IT management tools, such as Atrium, BladeLogic, and Remedy.
06 MAR 2013
IT Service Management Case Study: Making The Transition From On Premises to SaaS with BMC
How do you successfully move IT service management (ITSM) tool enablement from an on-premises model to a software-as-a-service (SaaS) model? A North American brand communications agency found itself hamstrung by a highly customized on-premises ITSM tool that was: 1) too costly to run; 2) a poor fit to operational and customer requirements; 3) complicated and cumbersome to use; 4) unable to keep pace with the latest service management thinking; and 5) stranded on an out-of-date version because it would cost too much to upgrade. This case study of one organization’s successful move to BMC Remedyforce, an SaaS ITSM tool, illustrates the best practices that I&O professionals in similar situations should follow. The agency’s ITSM project team focused on alignment with business priorities, mandated configuration of the new SaaS tool rather than customizing to preserve upgradability, and included only the functionality that the company actually needed in its request for proposal (RFP).
23 JAN 2013
Apply These Best Practices to an ERP Training Organization
Training is a key component of long-term ERP health. This research identifies training best practices that help application leaders get the maximum value from ERP investments.
22 JAN 2013
SaaS Capabilities Maturity Assessment
Enterprise SaaS usage is proliferating across categories as companies see benefits such as business agility, rapid time-to-value, and pay-as-you-go pricing models. But sourcing strategy for SaaS is often an afterthought. The typical business-led, try-and-buy purchasing patterns for SaaS have left organizations with multiple siloed instances of SaaS solutions, weak integration with enterprise IT strategy, uncontrolled costs, shadow IT, and new risks to the enterprise. This report highlights five key categories that matter for making SaaS purchases successful: category fit, technical fit, application development maturity, governance maturity, and sourcing maturity. This report also includes a self-test for assessing your organization’s maturity across each of the five categories that will help identify gaps that could inhibit success and diminish the benefits that SaaS promises.
14 JAN 2013
IDC MarketScape: Worldwide IT Education and Training 2013 Vendor Analysis
This IDC study represents the vendor assessment model called IDC MarketScape. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's success in the market. This study assesses key technology vendors participating in the information technology (IT) education market as a line of business (LOB) to support the sale of their technologies. As one would expect of market leaders, overall, these vendors performed very well on this assessment and continue to improve their offerings.
03 JAN 2013
BMC Consumerizes BSM with Its Richly Innovative MyIT Offering
While a great deal’s been written about the consumerization of IT, not much of clarity or value has yet surfaced from the attention. This is because the change from a back-office to a consumer-driven model for IT reflects a major cultural as well as technological transformation that in many organizations has not yet even begun. Moreover, industry pundits are still largely viewing it as a power shift, without real insights into values and opportunities that a substantively new approach in support of the consumerization of IT might achieve. In other words, the shift from a cost-driven, consumer-blind, back-office model to a value-driven, consumer-aware, front-office model in which a new language and context for exchanging IT-to-business and consumer values has emerged.
15 OCT 2012
Usability and Simplicity in Workload Automation: BMC Releases Control-M v8
Read why EMA’s Torsten Volk believes that “Control-M v8 constitutes a major version upgrade, demonstrating that BMC has understood that the next frontier in workload automation is making this former datacenter-only discipline much more available and accessible to business stakeholders,” achieving BMC’s aims of delivering “The Power of Simple.”
28 SEP 2012
Case Study: Sanofi’s Successful I&O Transformation Approach
In 2010, Sanofi, a large multinational in the healthcare market, embarked on a business transformation in response to increasing market complexity. Similar market complexities are affecting most industries, and businesswide transformation is key to addressing these challenges. In particular, infrastructure and operations (I&O) transformation should concentrate on shifting from a reactive to a proactive approach focused on satisfying customer requirements and increasing business competitiveness. This Forrester case study provides a blueprint for successfully transforming the I&O organization from a siloed approach to a global, integrated structure and addresses necessary changes to people, process, and technology.
12 JUN 2012
2012 WLA Radar Report
Headquartered in Houston, Texas, and founded in 1980, BMC Software has posted a 2011 revenue of $2.1 billion, which is the thirdlargest in our field, behind IBM ($107 billion) and CA Technologies ($4.4 billion). BMC has developed from a vendor of mainframe management software in the 1980s, into a company known for its business service centric approach of managing distributed and mainframe environments. Control-M, BMC’s workload automation product, carries this business DNA, connecting IT resource management and optimization with the overarching business processes. Control-M became part of BMC’s portfolio through the acquisition of New Dimension Software for $673 million in 1999. In 2006, BMC released Batch Impact Manager, a predictive analytics driven tool that helps administrators diagnose critical path issues before they turn into business problems. To further advance IT resource optimization, BMC has recently focused on including virtualization and cloud computing solutions into its product portfolio as well as enabling business users with self service.
11 JUN 2012
ROI Case Study: Lumen21 and BMC Remedyforce
Lumen21, a technology managed services provider, faced rapidly increasing costs to manage and configure its on-premises incident tracking solution. It implemented BMC Remedyforce Service Desk based on Force.com to enable it to grow while avoiding incremental additional staff. ROI: 7148%; Payback: 1 week; Average annual benefit: $1,483,051.
15 FEB 2012
EMA Radar™ for CMDB/CMS Use Cases: From Database to Federation Q1 2012
BMC’s core functionality for this radar targeted two solutions: BMC Atrium CMDB and Atrium Discovery and Dependency Mapping (ADDM) for application dependency mapping. At the time of this evaluation, the BMC Atrium CMDB was version 7.6.04 and ADDM was version 8.3. While it is my strong recommendation that this radar be approached for insights into design and packaging strengths and limitations—versus a footrace with a winner and a loser—if there were a single winner here, it would be BMC. BMC had the highest overall rankings as averaged across the three use cases, and a clear position of dominance in Change Management and Change Impact Analytics—the heartland of the CMDB/CMS.
02 DEC 2011
BMC Adds Competitive Muscle to End-User Experience
Ptak, Noel & Associates
BMC’s announcement of expanded analytics and functional capabilities in its Application Performance Management1 solution focused on faster problem resolution for root cause and impact analysis. These new capabilities and features definitely add more competitive muscle into BMC’s performance management suite.
28 NOV 2011
BMC Atrium Discovery and Dependency Mapping: A Compelling Answer for Optimizing Application Services
When BMC acquired Tideway Systems in October of 2009, it took in an industry leader that already had proven integration with its Atrium CMDB. Since then, BMC has steadily invested in a wide range of enhancements that make its Atrium Discovery and Dependency Mapping (ADDM) yet more compelling and even more adaptable to real-world needs and processes culminating in ADDM 8.3. This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) impact brief highlights the introduction of Collaborative Application Mapping, as well as critical new capabilities that extend support for virtualized and private cloud environments, enhanced Web, Web 2.0 and middleware visibility, and superior cross-domain reach including mainframe, network and storage environments.
27 JUL 2011
BMC Launches Application Performance Management in BSM Context for Cloud and Hybrid Datacenter
BMC’s acquisition of ProactiveNet in May of 2007 was a brilliant move; however, it was followed by several years of relative quiet as the company sought to establish a more deeply organic approach to what it calls “Proactive Operations” than is the norm for the industry. This required solid integrations with BMC’s core Atrium architecture, including full support for service modeling, and reflexive analysis of change impact via BMC Atrium CMDB and BMC Atrium Discovery and Dependency Mapping. It also required full support for model-driven automation from workflow, to active configuration and release management, to run book or IT Process Automation (ITPA).
18 JUL 2011
BMC Adds Policy Engine and Blueprints to Cloud Lifecycle Management
The 451 Group
In April, BMC Software released Cloud Lifecycle Management (CLM) 2.0, along with a portfolio of products to support cloud planning, operations and governance. New additions to CLM 2.0 include Service Blueprint (for architecture and design), Service Governor (for creating policy) and a resource management layer. If version 1.0 (available for a year) was targeted at the service-provider opportunity, BMC says version 2.0 (and its second year of activity) is focused more on enterprises.