2012 Analysts

26 MAR 2012
Supply chain management vendor JDA Software aims to stand out in the cloud
The 451 Group
When Joe King, senior vice president, cloud services, at supply chain management vendor JDA Software, learned that it could take weeks or months to set JDA's prospects up with proofs of concept of its software, he challenged his VP of operations, John Frazier, to find a better way. Luckily, Frazier had an answer to hand. Prior customer implementations had already ended up on Amazon's EC2. JDA implementation teams were conveying that customers wanted rapid deployment, but Frazier knew he also needed to provide business stability.

27 FEB 2012
Magic Quadrant for Workload Automation
Gartner
The workload automation market has rapidly evolved from the job-scheduling arena. Self-service capabilities, policy-driven workload management, predictive functionality, business impact analysis, and support for mobile devices and automation platforms are some areas of vendor differentiation.

15 FEB 2012
EMA Radar™ for CMDB/CMS Use Cases: From Database to Federation Q1 2012
EMA
BMC’s core functionality for this radar targeted two solutions: BMC Atrium CMDB and Atrium Discovery and Dependency Mapping (ADDM) for application dependency mapping. At the time of this evaluation, the BMC Atrium CMDB was version 7.6.04 and ADDM was version 8.3. While it is my strong recommendation that this radar be approached for insights into design and packaging strengths and limitations—versus a footrace with a winner and a loser—if there were a single winner here, it would be BMC. BMC had the highest overall rankings as averaged across the three use cases, and a clear position of dominance in Change Management and Change Impact Analytics—the heartland of the CMDB/CMS.

07 FEB 2012
TechRadar™ For I&O Professionals: IT Service Management Processes, Q1 2012
Forrester
Into 2020, the rise of “as-a-service” technologies, empowered workers, and a radically more complex business environment will challenge IT I&O leaders to deliver higher levels of value, agility, and user satisfaction, all while lowering the cost of IT services. This will require I&O organizations to shift from the role of primary provider of IT services to a broker of public and private services. To succeed, I&O leaders must improve and streamline IT service management (ITSM) processes by adopting best practices such as those described in ITIL. This report focuses on the key ITSM processes I&O leaders must improve to operate in this new model of IT and to provide IT-as-a-service. In particular, I&O leaders should prioritize incident, problem, and knowledge management in the short term, while maturing IT financial, configuration, and release management over the long term.

27 JAN 2012
BMC Expands Mainframe Support with the Acquisition of I/O Concepts
EMA
Reaffirming its commitment to providing support for mainframes, BMC announced the acquisition of mainframe console management solution provider, I/O Concepts. The acquired solution set is being transitioned into BMC’s MainView product line and includes functionality for enabling console consolidation, console security, and automation. ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) analysts believe this acquisition enhances BMC positioning in the mainframe management market space.

23 JAN 2012
Leverage Your Application Performance Monitoring Through the Application Life Cycle
Gartner
Tools for APM and performance testing have been available for many years. However, siloed use leads to inefficiency and performance failures in production. The emergence of DevOps and the cloud is driving acquisitions and improving collaboration, planning and testing practices.

11 JAN 2012
End-User Experience Monitoring in APM: Past, Present and Future
Gartner
End-user experience monitoring is one of the most discussed dimensions of APM in Gartner inquiry calls. There are multiple approaches in the market, including network and client-based monitoring. These technologies vary, catering toward generic monitoring or targeted at endpoints or browsers.