Industry Analyst Reports
02 DEC 2011
BMC Adds Competitive Muscle to End-User Experience
Ptak, Noel & Associates
31 OCT 2011
MarketScope for Network Configuration and Change Management
Gartner
Network configuration and change management products are being investigated by network managers to improve staff efficiency and address network compliance audit requirements. Use this MarketScope to understand the range of vendors and technology alternatives available in this category.
12 OCT 2011
MarketScope for the IT Asset Management Repository
Gartner
IT asset management tools are continuing to show market growth, with purchases still being linked to IT service desk and PC life cycle management tools. This MarketScope reviews the ITAM solutions targeted at midsize and large enterprises.
23 SEP 2011
Vendor Rating: BMC Software
Gartner
BMC Software continues to see strong growth in its core flagship products, but also is moving into new areas to address the latest data center requirements, including cloud and SaaS opportunities.
31 AUG 2011
Predictive, Proactive Application Performance Management
EMA
Learn how to proactively resolve application performance issues before they impact the business. In this solution brief by Enterprise Management Associates, you’ll find about the fundamental capabilities for truly proactive application performance management (APM) — and how BMC can help you bring the value into your business.
31 AUG 2011
Architectural Foundations for Next-Generation Service Design and Delivery: A Look at BMC’s Atrium in Market Context
EMA
25 AUG 2011
Case Study: BMC Software Implements Precision AR
Forrester
As a surgeon’s scalpel is to a hacksaw, so BMC Software’s precision AR strategy is to the more generic AR approaches of other firms. Clear, focused goals ensure that the AR team wastes no time on commonplace AR that delivers secondary value, if any. The company selects analysts, spokespeople,
customer references, and even the AR team members for their ability to deliver incisive contributions to AR processes honed for very specific purposes. We term this approach precision AR; this case study will help you learn how to apply it to your company through a series of examples from those product suites at BMC Software for which AR provides support that helps the sales force.
31 JUL 2011
Taking Control of Service Delivery in Hybrid Cloud Environments with BMC’s Proactive Availability and Performance Management
EMA
27 JUL 2011
BMC Launches Application Performance Management in BSM Context for Cloud and Hybrid Datacenter
EMA
BMC’s acquisition of ProactiveNet in May of 2007 was a brilliant move; however, it was followed by several years of relative quiet as the company sought to establish a more deeply organic approach to
what it calls “Proactive Operations” than is the norm for the industry. This required solid integrations
with BMC’s core Atrium architecture, including full support for service modeling, and reflexive analysis of change impact via BMC Atrium CMDB and BMC Atrium Discovery and Dependency Mapping.
It also required full support for model-driven automation from workflow, to active configuration and release management, to run book or IT Process Automation (ITPA).
18 JUL 2011
BMC Adds Policy Engine and Blueprints to Cloud Lifecycle Management
The 451 Group
In April, BMC Software released Cloud Lifecycle Management (CLM) 2.0, along with a portfolio of products to support cloud planning, operations and governance. New additions to CLM 2.0 include Service Blueprint (for architecture and design), Service Governor (for
creating policy) and a resource management layer. If version 1.0 (available for a year) was targeted at the service-provider opportunity, BMC says version 2.0 (and its second year of activity) is focused more on enterprises.
11 JUL 2011
BMC: Leads with an Integrated On-Premise and SaaS Strategy
Ptak, Noel & Associates
Escalating competition, rapid growth, cost constraints, risk reduction and user-driven pressures for constant reinvention and innovation drive the demand for increasingly dynamic, adaptive services. Many in IT are looking to technologies (Cloud, virtualized infrastructure) and adaptive service delivery models (SaaS, on-demand) to address these new challenges more efficiently and effectively than possible with traditional more static, stand-alone solutions. BMC is one of a few vendors able and willing to offer a full-function on-premise, traditional licensed solution (Remedy) as well as separate, complementary SaaS and on-demand solutions.
05 JUL 2011
Trends: The Diversification Of End User Experience Monitoring
Forrester
Understanding the performance of a business service starts with monitoring at the end user level, a trend that software-as-a-service (SaaS) and other forms of cloud computing are reinforcing. But until recently, IT infrastructure and operations (I&O) professionals hadn’t recognized the value of end user experience monitoring. Although vendors still focus on application performance management, their attention is diverting to end user activities at the PC and mobile device level; recent mergers and acquisitions and new product announcements confirm this trend. To help I&O leaders take advantage of this treasure trove of information, this report looks closely at how recent product evolutions can help I&O deliver better service quality through improved control of the end user environment.
01 JUN 2011
IT Efficiency with Business-Focused Data Center Automation
EMA
Business-focused data center automation needs to be adopted to enable IT efficiencies that support rather than inhibit business growth. Essential to this success is the adoption of an integrated management platforms, such as the BMC set of management suites, that enable holistic data center monitoring, administration, planning, compliance and on-going support.
01 JUN 2011
BMC Bridges Project and ITSM Worlds with Latest ITBM Release
EMA
BMC Software released a significant enhancement to the IT Business Management solutions as of 3/31/2011. Among other improvements, the release integrates BMC’s project portfolio capabilities (in the Demand and Resource Management module) with its Change Management solution.
03 MAY 2011
Case Study: Sharp HealthCare Embraces IT Service Management For Life Or Death Situations
Forrester
The healthcare industry is faced with the challenge of integrating all its informational resources from across notoriously siloed operations. Existing tribal knowledge, multiple applications accessing and creating information, and outdated technology for the clinicians are all challenges that need to be addressed to provide healthcare staff with access to the patient information they require to make critical decisions and devise treatment plans. Sharp HealthCare tackled this daunting task with a revised IT
service management (ITSM) strategy that included new and enhanced tools and processes and a tightly integrated configuration management database (CMDB). The result was improved patient care and a more empowered workforce.
05 APR 2011
BMC announces DB2 version 10.1
Ptak, Noel & Associates
We believe that BMC has been very successful in their effort to upgrade its DB2 suite of products to the new DB2 10 environment. Their performance enhancements certainly warrant attention and close study...The Advisor suite of products has enormous potential impact for the future. They directly help to increase the productivity of DBAs, which especially in today’s environment, is an important consideration for virtually every potential customer.
23 MAR 2011
BMC Software Invests In Remedy Usability
EMA
BMC has announced two BMC Remedy ITSM suite releases over the past six months to address usability in its product offering: version 7.6.03 in September 2010, and version 7.6.04 in January 2011. This EMA Impact Brief discusses the new features and enhancements available in these new releases.
26 JAN 2011
How SaaS Will Change Technology Sourcing Strategy
Forrester
Forrester recently analyzed more than 120 software product markets to determine SaaS’ current and potential impact.
30 DEC 2010
BMC Drives Capacity Optimization for Hybrid Cloud Environments with Unique Breadth and Versatility
EMA
13 DEC 2010
Magic Quadrant for IT Event Correlation and Analysis
Gartner
Gartner's Magic Quadrant for IT Event Correlation and Analysis (2010) evaluates vendors' ability to execute and their completeness of vision. When investing in event management, prospects should understand how the product will fit with their overall event-to-incident/problem resolution processes, including workflow, escalation and integration with service desk tools.
07 DEC 2010
Case Study: Xchanging’s Strategic Implementation Of Business Service Management
Forrester
To achieve its IT efficiency goals, Xchanging’s infrastructure and operations (I&O) team turned to BMC Software to create a strategic business service management (BSM) platform to evolve its IT service management strategy to be more customer-focused. Xchanging took a methodical four-phase approach to successfully implement BSM. The result? Xchanging was able to: 1) proactively manage problems and incidents; 2) communicate in business terms both internally and externally to IT; and 3) quickly add new customers and expand services for existing ones.
03 DEC 2010
BMC Gains DBMS Provisioning and Patching Capabilities From GridApp Buy
Gartner
Acquiring GridApp enables BMC Software to add key database management system functionality to its BladeLogic service automation portfolio, and to exploit the trend toward full-stack provisioning as part of cloud computing.
04 NOV 2010
Magic Quadrant for the IT Service Desk
Gartner
In 2010, IT organizations are selecting IT service desk tools based on ease of implementation, pricing flexibility and breadth of integrated IT service management tool offerings. Vendors have responded by offering out-of-the-box best practices and templates, and a choice of licensing models.
BMC is positioned in the Leaders Quadrant of Gartner, Inc.’s Magic Quadrant for the IT Service Desk.
03 NOV 2010
Cloud Capacity Planning: Clearing the Fog
Gartner
Movement to the cloud environment by enterprises does not reduce the need for capacity planning, contrary to conventional wisdom. In this research, we identify the drivers for the evolution of this increasingly critical IT process, focusing primarily on public cloud environments.
14 OCT 2010
I&O’s New Capacity Planning Organization
Forrester
Virtualization And Cloud Computing Force A New Organizational Model That Decentralizes Capacity Management And Centralizes Capacity Planning
22 SEP 2010
Competitive Analysis: Application Performance Management And Business Transaction Monitoring
Forrester
A SWOT Analysis Of APM And BTM Software Vendors.
The difficulty of resolving issues in transactions and applications directly affects the quality of service and the enterprise's overall productivity and revenue. It's also a source of unplanned work for many IT resources, which has consequences on IT operational costs. Consequently, IT management tools and especially application performance management (APM) and business transaction monitoring (BTM) have gained in importance over the past year. As the competition heats up between APM and BTM vendors, Forrester thinks that an analysis of what the market has to offer is in order.
12 AUG 2010
You're Not Ready For Internal Cloud, But You Can Be: Here's How
Forrester
Cloud computing — a standardized, self-service, pay-per-use deployment model — provides companies with rapid access to powerful and more flexible IT capabilities and at price points unreachable with traditional IT. Although many companies are benefiting from public cloud computing services today, the vast majority of enterprise infrastructure and operations (I&O) professionals view outside-the-firewall cloud infrastructure, software, and services as too immature and insecure for adoption.
12 AUG 2010
Who's Who in IT Management Software 2.0
Forrester
Within the next five years, IT organizations and their role in enterprises will evolve through major
structural changes. If the present IT technology sustains its exponential growth rate, IT organizations
will have to shift their focus from manufacturing business services to managing business services and
change their operating approach from a cottage industry lookalike to a mature, industrial-strength
service provider.
10 MAY 2010
BMC’s Cloud Lifecycle Management Unifies Service Management and Automation to Optimize Cloud Services
EMA
In May of 2010, BMC introduced a far-reaching strategy for integrating and optimizing Cloud computing resources and Cloud services through its leadership in Business Service Management. Leveraging its core
strengths in automation, monitoring and diagnostics, and best practices, BMC introduced its Cloud Lifecycle Management Solution set as its initial product offering.
05 MAY 2010
BMC's SaaS Offerings
Ptak, Noel & Associates
The BMC team expanded their SaaS product line to include the BMC
Remedy IT Service Management (ITSM) Suite. This SaaS group not only comprises individuals who have been instrumental in the product success of Service Desk Express and Remedy IT service management solutions, but has tapped into appropriate SaaS expertise from within and without the walls of BMC.
