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Get IT process automation right

Choose the right tool to automate business service delivery across silos

Leading I&O organizations are going beyond task-level scripts to automate the delivery of complex, cross-domain business services. Learn how to make sense of the fragmented market for IT process automation (ITPA) tools so you can:

  • Achieve fast time to value for IT process automation
  • Minimize expense and redundancy
  • Make the most of existing skills in your I&O organization

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Market Guide for IT Process Automation, Robert Naegle, 18 April 2018

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