This booklet provides insights into understanding and making strategic choices that allow IT organizations to outperform competing alternatives.

This booklet offers guidance on designing processes to ensure that the IT infrastructure can effectively provide services aligned to business needs.

This booklet provides guidance on taking the output of the service design phase and creating usable services to the business.

This booklet provides guidance on all aspects of managing the day-to-day operation of an organization’s IT services. It also discusses the operational aspects of many processes.

This booklet provides guidance on all aspects of Continual Service Improvement for IT organizations.