Step-by-Step Guide to Building a CMDB

This book, recently updated for ITIL® V3, provides a common sense, step-by-step project approach to building a CMDB. Organized into five, easy to follow stages, the book provides practical how-to guidance for structuring a CMDB project and successfully delivering a comprehensive, effective, and useful CMDB. The stages are further divided into 26 discrete steps, each with specific goals and objectives which will help you meet the milestone for each stage.