How BMC Desktop Capture Can Accelerate Root Cause Analysis for your Help Desk

Diagnose and resolve support cases faster with BMC Desktop Capture LIVE: Tuesday, March 3, 2009 at 1:00 p.m. (EST)/ 11:00am (PST) Support analysts have typically relied on the end-users they support to provide troubleshooting information. Unfortunately, both groups often find the process - and the results - frustrating and inaccurate. BMC is the first to apply the concept of a black box flight recorder to the IT help desk. You can deploy BMC Desktop Capture to end-user desktops to fully record incident data - including user actions, screen events, system and application information as well as configuration and performance information - at a time that is convenient for the user. BMC Desktop Capture automatically attaches the recording to the Remedy incident that support analysts can play back, just like a DVD, to get an accurate view of the incident. Join our live webinar to take a peek at BMC Desktop Capture and learn how it can help you:> Reduce incident documentation time > Minimize end-user disruptions > Reduce phone support call volume > Reduce support call length > Eliminate finger-pointing > Reduce overall MTTR How Flight Recorder Technology Can Enhance your Help Desk.