ITIL, the CMS, and You

Are you wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a configuration management database (CMDB)? Why should IT organizations even care? While the CMS is not a new concept, it is given considerable focus in the latest release of the IT Infrastructure Library® (ITIL®), an integrated and cohesive set of best-practice recommendations with common definitions and terminology published by the Office of Government Commerce. This webinar discusses the CMS as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.