How to Control IT with a BlackBerry: A Change Management Story

As the economy forces IT support organizations to "do more, with less," BMC and Research In Motion (RIM) have partnered to deliver a change management mobility solution that reduces risk, lowers IT costs and improves service. Join a lively Webinar about the business benefits of managing change on smartphones. Learn how you can use a BlackBerry to monitor the infrastructure, respond to change requests and track critical issues submitted by technicians, who now use their handhelds to manage IT from the field.

By running Aeroprise Mobility for BMC Remedy Change Management on BlackBerry smartphones, companies can benefit instantly:

•  Reduce IT Support Costs - Support staff is often 30% more productive when they don't need to return to their desks to manage change requests.
• Lower Risk and Increase Speed - Mobile technicians and managers who can approve and monitor changes in real-time, closely adhere to change processes and quickly respond to business issues.
• Decrease Critical Asset Downtime - Instant alerts minimize downtime of critical equipment, such as health management and financial systems, by delivering real-time change information to the device.