How Flight Recorder Technology can enhance your Help Desk

Presenters are not yet confirmed. Diagnose and resolve support cases faster with BMC Desktop Capture Support analysts have typically relied on the end-users they support to provide troubleshooting information. Unfortunately, both groups often find the process - and the results - frustrating and inaccurate. BMC is the first to apply the concept of a black box flight recorder to the IT help desk. You can deploy BMC Desktop Capture to end-user desktops to fully record incident data - including user actions, screen events, system and application information as well as configuration and performance information - at a time that is convenient for the user. BMC Desktop Capture automatically attaches the recording to the Remedy incident that support analysts can play back, just like a DVD, to get an accurate view of the incident. Join our live webinar to take a peek at BMC Desktop Capture and learn how it can help you:> Reduce incident documentation time> Minimize end-user disruptions > Reduce phone support call volume> Reduce support call length> Eliminate finger-pointing> Reduce overall MTTR