BSM Overview

You’ve got your orders from management: get more business value from IT. But how do you know if you’re achieving this? With Business Service Management (BSM) you can. BSM is the most effective approach for managing IT from the perspective of the business. BSM helps your IT organization do more of what supports the business and less of what doesn’t. With BSM, you will reduce cost, lower risk of business disruption, and benefit from an IT infrastructure built to support business growth and flexibility. You are invited to a Webinar, where you will see BSM in action — a demo walking through how BMC implements BSM across our product lines. We will provide an overview of BSM and key IT Infrastructure Library® (ITIL®) processes: Configuration, Incident, Problem, Change, and Service Level Management. Additionally, Infrastructure Management and Service Impact/Event Management are included to provide an end-to-end view of BSM. This Webinar is geared toward an overview of BSM, and is not meant to be an in-depth look at product features. It is appropriate for anyone wanting to understand BSM and wanting to see how it could benefit the organization.