Availability Management: Building a Strong Foundation for ITIL

One of the key components of the ITIL Service Delivery process is availability management, which focuses on optimizing "the capability of the IT infrastructure, services and supporting organizations to deliver a cost-effective and sustained level of availability that enables the business to satisfy its business objectives." Although, many things go into achieving overall availability management as defined by ITIL, the right tools can provide a significant edge by automating the availability of IT components and services.

Whether your organization is just starting to think about ITIL or is already ramping up an ITIL implementation, this Webcast featuring Malcolm Fry, ITIL expert and Independent Consultant, will enforce the value of automating the availability management process.