Accelerate Implementation of BMC Remedy ITSM and ITIL Best Practices

During this webinar Simon King & Frederieke Winkler Prins will detail why BMC's Service Management Process Model is critical to a successful rollout of ITIL processes such as incident and change management, and how simplified services engagements to implement best practices can reduce implementation time and risk.

• How complexity and compliance are driving the requirements to implement best practices such as ITIL
• Why comprehensive, documented processes are essential to successful ITIL implementation
• Why integrated process and data improve service delivery and quality at lower cost
• How adopting industry best practices can reduce project risk and improve outcome