CUSTOMER WIN: Asian Mega-Resort Chooses BMC Software To Manage Critical IT Processes
SINGAPORE, May 26, 2010 – Resorts World Sentosa (RWS), Singapore’s first and largest integrated resort, chose BMC Software (NASDAQ: BMC) to manage and automate the critical IT processes to deliver best-in-class customer experiences amid ever-expanding complexity.
To ensure this level of excellence, RWS has selected key pieces of BMC’s Business Service Management (BSM) platform to manage and automate key ITIL® processes across their IT infrastructure, resulting in rapid organizational adoption and process efficiency.
RWS plans to draw more than 12 million guests this year with a range of attractions that include Southeast Asia’s only Universal Studios theme park, six hotels, a casino and the world’s largest oceanarium. The mega resort occupies more than 121 acres and will employ more than 10,000 people when fully open.
The combination of so many components creates a complex IT environment that must be managed closely to ensure smooth resort operations. For example, by using BMC Remedy IT Service Management Suite, RWS can automate and manage daily IT infrastructure processes, ensure ITIL adherence, detect potential problem areas before changes are made, resolve any problems quickly and maintain service level agreements throughout the complex.
“During the selection process, we came to recognize BMC Software as the established leader in the service management arena,” said Yap Chee Yuen, senior vice president and head of information technology at RWS. “BMC Remedy IT Service Management Suite had top ratings from leading analyst firms and customers alike. We chose BMC Software because the BMC Remedy ITSM Suite stood out in many respects including ease of use, superb integration, high scalability and reliability.”
“The opening of Resorts World Sentosa is a historic event for Singapore and the region, and we’re proud to be a part of it,” said Chip Salyards, BMC’s vice president of sales for the Asia Pacific region. “With BMC technology ensuring the optimum performance of its IT systems, RWS will have the resources to devote to what’s really important – making sure every customer leaves happy.”
Business Runs on IT. IT Runs on BMC Software. Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended March 31, 2010, BMC revenue was approximately $1.91 billion. Public Relations Contacts:
Bill Robbins
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