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Customer Support in Middle East
BMC Software is committed to providing you the best Customer Support for the highest level of customer satisfaction.
In our effort to continually meet customers' needs BMC Software has created a central Customer Contact Centre for servicing customers in Europe, The Middle East and Africa (EMEA). The Centre is located in Dublin, Ireland and is staffed with a multinational team to provide customers with a consistent, native language experience.
The objective of the EMEA Customer Contact Centre is to provide excellent support in an efficient and consistent manner to our customers across all geographies. To support this, we consolidated our skills across EMEA, providing improved scalability and utilization of all the available skills.
Virtual teams of specialists for their specific product lines have been developed, once again opening the channels to share knowledge, skill and best practices amongst the team members covering all geographies effectively and efficiently and offering our customers the same level of support irrespective of their location.
In case you encounter a malfunctioning of one of the BMC Software installed products you have three ways to contact BMC Software Support and to report your problem 24 x 7 hours:
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Web site:
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www.bmc.com/support
Once you are registered via www.bmc.com/support.html you receive a login ID and password to access the BMC Software Customer Support website where you can:
- Search for fixes, workarounds, and FAQ's in the Knowledge Database
- Report a problem or ask a question by creating a case via the Web
- Find out the status of any of your existing cases
- Receive and provide updates to your cases
If you additionally subscribe to the BMC Software Proactive Notification service you will receive email notifications with new product releases, technical bulletins and flashes about your installed products, along with links to further information on the BMC Software Customer Support Web site.
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Alternatively, please contact your local BMC Solution Partner or contact BMC EMEA on:
Remedy Customer Support (Europe)
Tel: + 44 1784 478 487
Fax: + 44 1784 478 479
Email: BMC_Remedy_Support@bmc.com
Service Desk Express Support (EMEA)
Tel: + 44 (0) 1784 478 486
Configuration Management Customer Support (EMEA)
Tel: + 44 1784 478 485
Email: customer_support@bmc.com
After business hours: you will be routed directly to a Customer Support Representative at BMC US
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