|
Customer Support
BMC Software is committed to providing you the best Customer Support for the highest level of customer satisfaction.
In our effort to continually meet customers’ needs BMC Software has created a central Customer Contact Centre for servicing customers in Europe, The Middle East and Africa (EMEA). The Centre is located in Dublin, Ireland and is staffed with a multinational team to provide customers with a consistent, native language experience.
The objective of the EMEA Customer Contact Centre is to provide excellent support in an efficient and consistent manner to our customers across all geographies. To support this, we consolidated our skills across EMEA, providing improved scalability and utilization of all the available skills.
Virtual teams of specialists for their specific product lines have been developed, once again opening the channels to share knowledge, skill and best practices amongst the team members covering all geographies effectively and efficiently and offering our customers the same level of support irrespective of their location.
In case you encounter a malfunctioning of one of the BMC Software installed products you have three ways to contact BMC Software Support and to report your problem 24 x 7 hours :
| Hotline: |
|
- (+0) 800-48351 (local freephone number)
- during business hours : Callers from Belgium will be given the option to choose between Dutch and French support
- after business hours : your call will be taken by the open contact
centre (depending on time of day - following-the-sun principle)
|
| Backup numbers: |
|
|
| E-mail: |
|
|
| Web site: |
|
- search for fixes, workarounds, and FAQ's in the Knowledge Database
- report a problem or ask a question by creating a case via the Web
- find out the status of any of your existing cases
- receive and provide updates to your cases
|
If you additionally subscribe to the BMC Software Proactive Notification service you will receive email notifications with new product releases, technical bulletins and flashes about your installed products, along with links to further information on the BMC Software Customer Support Web site.
| 
