Best practice: BMC Service Desk Express is fully compatible with Information Technology Infrastructure Library (ITIL) – industry’s most widely deployed IT best practice framework and accepted approach to IT Service Management.
ITIL helps standardise IT processes, share common terminology, and provide integrated IT service management across the IT organisation.
The key to automation: More than simply standardisation and compliance, BMC Service Desk Express automates key ITIL processes, eliminating service desk inconsistencies and reducing errors by establishing repeatable rules for Incidents/Problems/Known Errors (IPK) and enforcing their use.
This automation accelerates ITIL implementation and drives service desk efficiencies and cost reductions.
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