CUSTOMER SUCCESS: Major Chinese Bank Improves IT Service Management with BMC SoftwareBMC Remedy ITSM Suite uses ITIL® best practices to streamline IT process and improve efficiency
BEIJING, China, January 27, 2010 – The Bank of Communications (BoCom), one of the top five largest commercial banks in China, has dramatically enhanced its IT service management at its Shanghai data center with BMC Software (NASDAQ: BMC). Since upgrading to the BMC Remedy IT Service Management (ITSM) suite, the bank has seen a significant increase in its level of IT service.
Pushing its data centralization project forward since 2004, the BoCom headquarters faced challenges in monitoring and maintaining the multilayer and highly-distributed system. To ensure uptime operation and a level of IT service quality that a listed bank requires, BoCom built up an IT management system in its Shanghai data center, enabled by the BMC Remedy ITSM suite. In compliance with ITIL®best practices, the system has greatly improved all aspects of the bank’s IT management process.
“Using the BMC Remedy ITSM solutions since 2004, we have established an IT process that complies with ITIL best practices. We have seen great improvements in all areas of our management system, including event and issue management, change management and configuration,” said Sun Li, deputy senior manager of the production scheduler department, data center of Bank of Communications. “BMC solutions are scalable and easy to use, making it convenient for us to upgrade the existent infrastructure and build a single, unified management platform complying with ITIL best practices.”
As the first firm ever awarded the “ITIL® Process Compliant” certification and trademark by the United Kingdom’s Office of Government Commerce (OGC), BMC has provided BoCom with a set of applications through the BMC Remedy ITSM suite that align with ITIL best practices to streamline the IT process and improve efficiency. Since it began operating in 2006, the Shanghai data center has ensured stable business operations for BoCom.
“With the embedded ITIL best practices, BMC Remedy can help customers monitor and streamline their IT management processes across a distributed and multi-layer infrastructure,” said Steve Su, BMC’s country manager, North Pacific Rim. “The successful deployment of ITSM at the BoCom data center demonstrates once again our platform’s effectiveness. We hope to enhance our cooperation with BoCom in the future and further improve the value of IT for their business.”
Business runs on IT. IT runs on BMC Software. Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC provides a comprehensive and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2009, BMC revenue was approximately $1.88 billion. Public Relations Contacts:
Bill Robbins
Cecilia Liang
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