CUSTOMER WIN: Motorola Selects BMC Software To Enhance Managed Services for Customers
SYDNEY, August 10, 2010 – BMC Software (NASDAQ: BMC) has been selected by Motorola Australia Pty Ltd to provide its growing base of managed services customers with greater communications security and increased IT performance transparency.
Motorola chose the BMC Remedy IT Service Management Suite (ITSM), to standardize the company’s approach to managing its customers’ communications, using a common platform to promote best practices and protect customer confidentiality.
The BMC Remedy suite mobilizes the Motorola team to manage customer assets and automate ‘in-the-field’ repair, removes the necessity for paperwork, and improves overall service management. Customers also have access to more detailed and transparent reports, which provide better visibility into how their services are being rendered.
Motorola’s managed services business is about delivering purpose-built, critical communication services that are optimized to individual customer requirements. Motorola’s team leverages the proven practices that comprise the managed services portfolio to design and manage the lifecycle of communications technology so it changes and adapts to the ‘living environment’ of every customer.
Key customers throughout Australia come from vertical markets, which include federal and state governments, emergency services, local councils, mining and resources and retail.
“BMC is the partner we have engaged to deliver technology that best matches our business requirements,” said Prabhakar Rajagopal, Motorola’s director of managed services.
A critical component in the selection of BMC Remedy ITSM was the integrated Aeroprise Mobility for BMC Remedy solution. This mobile application enables Motorola’s remote service engineers to use Motorola’s mobile hand-held and laptop computers to update and track incidents, order parts, monitor availability and approve change requests.
“Ultimately, BMC Remedy ITSM and Aeroprise for Remedy gives Motorola an integrated and automated service management platform to enhance service quality and response times,” said Rajagopal. “Our customers’ businesses are ‘living environments’ that constantly evolve. The critical communication services we deliver and manage allows them to focus on their mission and not the technology.”
Business Runs on IT. IT Runs on BMC Software. Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended June 30, 2010, BMC revenue was approximately $1.92 billion. Public Relations Contacts:
Rudolf Wagenaar
Bill Robbins
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