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BMC Support Central

Site Maintenance May 25, 2012

New Support Central registrations and profile updates will be unavailable from 10:00PM CT Friday, May 25, 2012, until approximately 2:00AM CT Saturday, May 26, 2012 due to system maintenance. Knowledge Base, Issue Management, and all other Support Central features will not be affected.


Product News You Can Use!

Need to know how long your installed products will be supported? Find the answer in just a few clicks! Check the Supported Product A-Z ListRequires Login to get support status and end-of-support dates.


Improvements to the Knowledge Base

We have made some improvements to the user interface of the Answers page, see this Support News item for more information.

Search the Knowledge BaseRequires Login

Example: Is Red Hat Enterprise 5.4 supported by the 3.7.40 Patrol Agent? More Search Tips

Issue Management
Submit New Issue Requires LoginView/Update Issues Requires LoginView Pending Items Requires Login,  and view Email Submission Instructions.

Product Documentation
Find your products in the Supported Product A-Z List Requires Login to locate technical documentation. View Parameter Information for BMC Performance Manager products.

Product Support Status
Find your products in the Supported Product A-Z List Requires Login to view their current support status and support lifecycle dates.

Licensing and Passwords
Request license keys and product passwords, or purge existing licenses.

Maintenance Renewal and Invoice Inquiries
Submit requests for maintenance, quotes, or outstanding invoices. Review our vendor fact sheet and electronic fund transfer (EFT) information.

 

 

Support Offerings
Get more information on Standard and Premier support offerings.

Product Availability and Compatibility
Query product lists for platform availability and compatibility. View withdrawn product lists.

Support Contact Information
Find BMC Contact Information for your location.

My Support Profile
Find login assistance, make password changes, manage support IDs and Server environment information, or modify your Proactive Alert Subscription.

Product Downloads, Patches and Fixes
View and Download available products, patches, PTFs and Fixes. Find FTP and Installation Guides. 

Requires Login = available to registered customers only. Register now to access these features.

 
Additional Support Centers
 

Business runs on IT. IT runs on BMC Software.