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DSM, a global provider of products and services in life and material sciences, tells the story of how their integrated service management program is supporting their objective of 3rd generation outsourcing. DSM's corporate governance program and service management model are the cornerstones of their IT strategy in attaining this goal. With the use of BMC’s Remedy IT Service Management Solution to govern the End-to-End Service Management processes, DSM is aiming to
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Prioritise support activities and to focus on critical services
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Increase staff productivity and consistency by automating processes, policies and tasks
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Reduce MTTR and eliminate recurring incidents through embedded problem and knowledge management processes
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Reduce IT support costs through self-service call-deflection
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Reduce complexity and make customer support as well as change and request management a seamless integrated process
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You will also hear CSC’s experiences in implementing DSM’s service management program and a technical demonstration from BMC Software Consulting on how technology supports processes.
Join us at the BMC Software EMEA Headquarters at Schiphol-Rijk on Tuesday, December 1st .
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