Control Use of Your Support Contract ID
We are pleased to announce that designated administrators at customer sites can now monitor and control which people have access to their Support Contract IDs. Please see the Customer Admin Tool section of the Support Central User Guide for details on this new capability.
Chat with Support two ways!
To chat with Customer Care, click the "website questions" chat button on this page. Support Analysts are also available to chat on additional ESM products as of February 18, 2013. Select a product on the Submit New Issue page, and if an analyst is available, a chat button will display.
Click here to learn more about chat, and see which ESM products are part of the chat program.