BMC Software Helps Luxury Global Resort Developer Clean House
BMC Technology Raises Same Day Problem Resolution to 98 Percent
HOUSTON, September 16, 2013 – Sun International -- a leading global developer, investor and manager of businesses in the hotel, resort and gaming industries -- has deployed BMC Remedy ITSM in order to help streamline problem resolution across its Housekeeping, Maintenance, Food and Beverage, and Security departments.
Guest experience is the top priority for Sun. BMC Remedy allows all guest requests to be tracked, managed, and responded to in a fast, seamless manner, ultimately saving costs and improving staff efficiency, which resulted in highly proficient guest services. Sun management also uses BMC Remedy to identify trends in guest requests, enabling them to anticipate guests’ needs and respond in record time.
Key Facts to Know
“From an integration perspective, we already were using several tools that we wanted to fully integrate into a service desk, including Microsoft’s configuration management system and a Contact Center that is used by both our IT service desk and our Central Reservations department. After analysis, we realized that BMC Remedy was “the one” from a partner, technical and pricing perspective.
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