CUSTOMER SUCCESS: Bank of Communication Automates Batch Job Scheduling System with BMC Software

BMC Control-M automation reduces scheduling headcount
Only four operators per shift required to handle all batch workloads
Solution reduces risk and helps lower costs

BEIJING, October 20, 2011—The Bank of Communications, one of China’s largest state-owned commercial banks, has upgraded its job scheduling solution with BMC Software’s (NASDAQ: BMC) Control-M Workload Automation suite.

The upgrade has unified the bank’s batch job scheduling platform, automated and simplified job scheduling and tracking, and minimized errors and operational delays. As a result, IT operational efficiency and performance have been dramatically improved, and risk and cost have been significantly reduced.

After completing a data centralization project in 2002, the bank’s traditional methods for managing its IT systems were no longer sufficient to meet the needs of the new infrastructure.

"As our business grows, the demands on our IT system increase accordingly,” said Xiu Yong Chun, senior manager of the Bank of Communications’ data center. “Currently half of all critical processes are executed in batches, so it is critical for the bank to be able to effectively monitor, manage and automate batch processing."

With more than 100 heterogeneous systems running in UNIX, Windows and z/OS environments, the bank’s data center processes more than 15,000 tasks each day. Prior to implementing the BMC Control-M solution, manual processes and the lack of an early warning system caused critical errors and huge delays. The large number of different systems that needed to be managed also made it difficult to gain a clear view of overall system operations and to extract relevant data, ultimately leading to a significant loss of business.

Since implementing the BMC Control-M solution, the Bank of Communications has achieved:

Fully automated and standardized IT operations: Successful real-time coordination of workload types with complex dependencies across multiple operating systems and platforms. New batch jobs automatically trigger once the previous ones finish, eliminating wait time and enhancing operational efficiency.

Unified management: BMC Control-M stores jobschedule charts and histories and displays them all on one screen. Now the system administrator can easily review records, accurately diagnose errors and schedule system changes.

Proactive monitoring and early warning system: Return codes make it easy for IT administrators to quickly evaluate the status of the job being executed. If an error return code is received, the system will immediately trigger an alarm, supply optional diagnosis or create a service ticket. Meanwhile, the BMC Batch Impact Manager solution detects potential delays and errors in batch processes, preventing the interruption of business services.

Dynamic workload management: Seamless integration of batch jobs across different systems, real-time response to service demands and automatic mapping of workloads to IT task priorities. Enterprises can guarantee workloads align with the flow of business operations, maximizing the efficiency of IT resources and reducing cost.

Correlation between business services and batch workload: Enterprise can guarantee workloads align with the flow of business operations, maximizing the efficiency of IT resources and reducing cost. They can now meet current customer needs and are prepared to meet future needs.

“BMC Control-M enterprise job scheduling solutions were designed around BMC’s Business Service Management (BSM) concept,” said John Cheng, general manager of BMC Software's mainframe business in Greater China. “With Control-M’s cross-platform features, the Bank of Communications can easily link and automate processes and workflows across all its diverse systems from a single screen. With years of experience in systems automation and management, BMC continues to provide customers the most powerful and cost-effective solutions for their IT management needs."

“BMC Control-M has standardized our work processes, integrating batch jobs across different platforms and systems, guaranteeing process—and business—continuity, giving the bank a solid foundation and the flexible support it needs to grow and expand,” Xiu said. “We can now improve operations and service quality and are prepared to meet all our customers’ present and future needs.”

Read the full case study here.

Business Runs on IT. IT Runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended June 30, 2011, BMC revenue was approximately $2.1 billion.

Public Relations Contacts:

Lynn Tan
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lynn_tan@bmc.com

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