CUSTOMER SUCCESS: University of Arizona Goes from ‘Old School’ IT to Cutting Edge with BMC Software
HOUSTON, December 13, 2010 – Struggling with an outdated IT environment, administrators at the University of Arizona needed a way to keep pace with growing needs for business intelligence, research tracking and reliable records for human resources, payroll, finance and students. In response, the university launched Mosaic, a multimillion-dollar campus-wide enterprise systems replacement project supported by Business Service Management (BSM) solutions from BMC Software (NASDAQ: BMC).
With the help of CFS Consulting, a BMC premier partner, and BSM solutions, including BMC’s Control-M and BMC’s Remedy Service Desk, the university moved from the mainframe to a distributed computing environment. The university employed Control-M to automate processes and give IT staff a single point of control over multiple systems and Remedy to provide incident and problem management.
“That single view across all of the Mosaic pillars is enabling us to leverage a common skill set and common processes throughout the environment,” said Derek Masseth, the university’s senior director of infrastructure services. “With Control-M, we can manage the complexities of the various interfaces and run all the batch processes needed to keep systems fresh and get data where it needs to be from one day to the next.”
University IT staff now uses BMC’s Control-M solution to handle more than 300 jobs for the Mosaic systems, which are expected to grow to include ancillary and external systems. Most jobs are date and time specific. For example, jobs updating student data run every night. BMC’s Control-M solution simplifies the creation of those jobs, monitors them to identify potential delays and alerts the operations staff of any problems.
Among the benefits of Control-M is its tight integration with BMC’s Remedy Service Desk software.
“Tight budgets mean smaller staff sizes, so we have fewer people monitoring everything that is happening at night,” said Kim Mayfield, the university’s manager of production services. “Remedy automatically opens up tickets when there are problems with batch processes, so operators are notified through Remedy when something is wrong. That helps us to get on a problem much faster than if we did not have that kind of notification.”
“The biggest advantage of Control-M for us is the ability to look at our entire environment through a single pane of glass and to see all the successes and threats out there,” Masseth said. “Automation and integration with Remedy are also important. Automation lets us get the job done despite condensed staffing. Everyone is using the same tool, so training is easier. Those factors have contributed to dramatic efficiency gains across IT, and we see vast potential for more gains in the future.”
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Business Runs on IT. IT Runs on BMC Software. Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2010, BMC revenue was approximately $1.96 billion. Public Relations Contacts:
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