CUSTOMER WIN: BMC Software to Enhance NEC Managed Services Offering
SYDNEY, December 3, 2009 – NEC Australia has selected the cornerstone of BMC Software’s (NASDAQ: BMC) Business Service Management (BSM) platform to provide its growing base of managed services customers with new IT service management capabilities, improved service delivery and enhanced reporting features.
Replacing NEC’s existing HP Service Desk environment, the BMC Remedy ITSM Suite will be used to provide a fully integrated and automated end-to-end IT services platform, offering a broader range of IT service in a more cost-effective manner. NEC expects to benefit from new capabilities including a service catalogue and customer portal, request management and real-time performance and ROI metrics reporting through dashboard style reporting. BMC’s technology will help NEC deliver more efficient and faster services to its customers, which will help NEC grow its overall managed services customer base moving forward.
NEC manages more than 200,000 network devices in Australia alone, with a focus on making communications management simpler across more than 1,500 customer sites. Its broad ICT managed services portfolio includes network design, integration, management and maintenance. NEC also offers services that are modular, so customers can customise, choose and combine elements of the NEC service portfolio to suit their needs and budgets.
David Snapp, Executive General Manager, Managed Services Group, NEC Australia, said, “NEC is firmly focused on providing exceptional service to our customers. We understand that service management is critical to our ability to provide this exceptional level of service and we continue to invest in solutions and expand our portfolio in ways that will have tangible, meaningful benefit to our clients.”
“We’ve chosen BMC Software to provide an integrated platform that will offer a broad range of cost effective IT services,” said Snapp. “The BMC Remedy ITSM Suite will reduce complexity and make customer support, change, asset and request management a smoother integrated process. We’ll be able to prioritise activities and focus on critical business services, thus improving response times and performance against our service level agreements (SLA).”
NEC will continue to enhance its portfolio with BMC’s automated solutions in an effort to add further value to their customers. The BMC solution will help NEC align its support processes with ITIL v3 compliant processes.
Business runs on IT. IT runs on BMC Software.
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC provides a comprehensive and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2009, BMC revenue was approximately $1.88 billion.
Public Relations Contacts:
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2009 BMC Software, Inc.