Aeroprise and BMC Software to Deliver Power of BMC Remedy Service Desk to BlackBerry Smartphones

HOUSTON, Texas - More and more, customers want to use their BlackBerry® smartphones and other mobile devices to manage their enterprise IT services. Their ability to do so, however, has been limited, usually because the key service management applications that guide their work are still tied to their desk.

Today, Aeroprise, Inc. and BMC Software (NYSE: BMC) announced a major technology partnership that provides customers a new mobile version of the BMC Remedy IT Service Management solution that is easy to buy, deploy and use on BlackBerry smartphones from Research In Motion® (RIM) (Nasdaq: RIMM; TSX: RIM). This partnership will help customers increase productivity while dramatically reducing the cost and risk associated with managing large, highly complex IT environments.

"We needed a mobility solution that provided the same service and support capabilities in the field as are available in the office," said Carolyn Hollingsworth, IT director at Lennox International. "Aeroprise Mobility for BMC Remedy ITSM allows us to respond quicker and solve cases much faster, therefore improving uptime and customer service."

The benefits of mobilizing BMC Remedy include:

• Quicker response to critical issues
• Increased IT support staff productivity
• Greater levels of customer satisfaction
• Improved Service Level Agreements compliance

"The mobile BMC Remedy ITSM solution allows users to remotely track service-level performance, monitor system availability and approve change requests using their BlackBerry smartphones," said Jim Grant, BMC's senior vice president for corporate strategy and development. "Instant alerts are triggered as critical issues are submitted by IT technicians, greatly improving response times and allowing for remote updates to trouble tickets and asset records. As a result, IT administrators can ensure a superior level of customer service and business continuity, whether in or out of the office."

Dan Turchin, chief executive officer of Aeroprise, said: "IT executives have been asking for an end-to-end commitment to their mobility success, and this is it. IT executives understand the value of mobility and know that the best solutions are market-tested, deeply integrated with their backend systems, secure and cost-effective. Looking at the market right now, the partnership between Aeroprise, BMC and RIM is unique in its ability to meet this customer demand for mobile ITSM."