ITIL Foundation Certification

Course Number: ITIL-FDTN-0310
Course Length: 3 days

Pricing
Americas $1,660 plus tax	EMEA Select Country Austria France Germany Italy Netherlands Portugal South Africa Spain Sweden Switzerland United Kingdom	Asia / Pacific Select Country/Region Australia Hong Kong India Japan Korea New Zealand People's Republic of China Southeast Asia

Course Description

This course introduces participants to the elementary terms and concepts of ITIL. The Foundation Certification in IT Service Management is an introductory certification to the understanding of ITIL, the most widely accepted framework and standard of IT Infrastructure Management in the world.

The ITIL Foundation Certification course introduces you to the terms and concepts of ITIL. You are taught the importance of a systematic approach to management by means of a presentation and the unique BSM International Airport Simulation. The ITIL management model provides you insight into the coherence of identified processes.

Note: This class also includes the BSM International Airport Simulation course content. The EXIN certification exam is administered during the afternoon of the last class day. The EXIN exam fee is included in the price of the course.

Course Objectives

• Describe the underlying concepts of IT Service Management.
• Understand the history, purpose, and structure of ITIL.
• Explain the best practices documented in ITIL.
• Describe the roles, processes, and components that are part of the following key ITSM disciplines:
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Software Control and Distribution
  • Contingency Management
  • Availability Management
  • Capacity Management
  • Financial Management
  • Service Level Management
  • Security Management
• Gain an awareness of the implications of implementing one or more of the ITIL best practices.
• Prepare to pass the EXIN examination for the Foundation Certification in IT Service Management.
• Identify sources of additional information.

Prerequisites

Students should have experience with the specification, development, installation, and/or management of information technology processes or services.