BMC

BMC Remedy Asset Management Training

BMC Remedy Asset Management helps you lower IT costs, manage compliance, and improve your return on capital with an operational approach to life cycle, inventory, contract, and cost controls of IT assets. Its native integration with BMC Remedy IT Service Management suite’s IT Infrastructure Library (ITIL®) workflows empowers you with more proactive control and greater visibility into your IT assets throughout their operational life cycles.

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v8.0 Learning Path
Course Name Users Managers Application
Administrators
Developers
ITIL®: Foundation
BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)    
BMC Remedy AR System 8.0:Foundation - Part 2    
BMC Atrium CMDB 8.0.00: Administering – Part 1 (WBT)  
BMC Remedy Asset Management 8.0: Using (WBT)
BMC Remedy ITSM: Process Designer (WBT)      
BMC Remedy IT Service Management 8.0: Administering – Part 1 (WBT)  
BMC Remedy IT Service Management 8.0: Administering – Part 2    
BMC Remedy IT Service Management 8.1: What’s New for Users
BMC Remedy IT Service Management 8.1: What’s New for Administrators    
- Required   - Recommended
 
v7.6.04 Learning Path
Course Name Users Managers Application
Administrators
Developers
ITIL®: Foundation
BMC Remedy AR System 7.6.04: Foundation - Part 1 (ODL)    
BMC Remedy AR System 7.6.04: Foundation - Part 2    
BMC Atrium CMDB 7.6.04: Administering - Part 1 (WBT)  
BMC Atrium CMDB 7.6.04: Administering - Part 2      
BMC Remedy Asset Management 7.6.04: Using (WBT)
BMC Remedy IT Service Management 7.6.04: Administering - Part 1 (WBT)  
BMC Remedy IT Service Management 7.6.04: Administering - Part 2    
- Required   - Recommended
 
 
 
Key Roles
Role Responsibility
Users • Use BMC Remedy Asset Management to perform their own job
• Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable
Managers • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
• May be a functional manager, line-of-business manager, or supervisor
Application Administrators • Configure and maintain BMC Remedy Asset Management data
• Understand each role available within the application
• Deploy the application to the Mid-Tier, if applicable
Developers • Maintain, deploy, and troubleshoot BMC Remedy Asset Management
• Modify existing workflow or building additional workflow after extensive analysis
Other Training Opportunities
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ITIL® is a Registered Trade Mark of the Cabinet Office