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BMC Service Level Management

With BMC Service Level Management (SLM), IT can manage the entire range of service level agreements (SLAs), from defining SLAs and monitoring compliance to collecting and analyzing KPI data, addressing problem areas, and continually refining the services offered. BMC SLM ensures that you meet or exceed expectations. BMC SLM also enables real-time, proactive SLA management to ensure that you meet or exceed expectations. As a result, you can keep IT service delivery and supports closely aligned with business requirements and continually improve service quality.

BMC Educational Services offers learning paths for key roles across industries and organizations. Select your role or area of interest.

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v7.5 Learning Path
Learning Paths
Course Name Service Level Managers SLA Administrators
BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
BMC Service Level Management 7.5: Basic (WBT)
ITIL® V3: Foundation
BMC Remedy Service Desk, Asset Management, and Change Management education
- Required   - Recommended
 
v7.1 Learning Path
Learning Paths
Course Name Service Level Managers SLA Administrators
BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
BMC Service Level Management 7.x: Basic (WBT)
BMC Service Level Management 7.x: Advanced (WBT)
BMC Remedy AR System 7.x: Administering - Part 2
ITIL® V3: Foundation
BMC Remedy Service Desk 7.x: Using Incident Management (WBT)
BMC Remedy Service Desk 7.x: Using Problem Management (WBT)
BMC Remedy Change Management 7.x: Using (WBT)
BMC Remedy Asset Management 7.x: Using (WBT)
- Required   - Recommended
 
Key Roles
Role Responsibility
SLA Administrators • Configure and maintain BMC Service Level Management data
• Understand each role available within the application
• Deploy the application to the Mid-Tier, if applicable
Service Level Managers • Create SLAs that function according to predefined business rules
• Monitor the performance of SLAs and ensures that relevant individuals are informed whenever a service level target is not met
 
Other Training Opportunities

Please contact us if you don't find the course you are looking for or if you would be interested in a private class.

North America
1-800-574-4262
education@bmc.com
Asia Pacific
+65-6398-8200
ap_education@bmc.com
Europe, Middle East & Africa
+44 (0) 1784-478451
emea_education@bmc.com