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BMC Service Level Management
With BMC Service Level Management (SLM), IT can manage the entire range of service level agreements (SLAs), from defining SLAs and monitoring compliance to collecting and analyzing KPI data, addressing problem areas, and continually refining the services offered. BMC SLM ensures that you meet or exceed expectations. BMC SLM also enables real-time, proactive SLA management to ensure that you meet or exceed expectations. As a result, you can keep IT service delivery and supports closely aligned with business requirements and continually improve service quality.
BMC Educational Services offers learning paths for key roles across industries and organizations. Select your role or area of interest.
Start Here:
| Key Roles |
| Role |
Responsibility |
| SLA Administrators |
• Configure and maintain BMC Service Level Management data
• Understand each role available within the application
• Deploy the application to the Mid-Tier, if applicable |
| Service Level Managers |
• Create SLAs that function according to predefined business rules
• Monitor the performance of SLAs and ensures that relevant individuals are informed whenever a service level target is not met |
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| Other Training Opportunities |
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Please contact us if you don't find the course you are looking for or if you would be interested in a private class.
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