BMC Service Level Management

With BMC Service Level Management (SLM), IT can manage the entire range of service level agreements (SLAs), from defining SLAs and monitoring compliance to collecting and analyzing KPI data, addressing problem areas, and continually refining the services offered. BMC SLM ensures that you meet or exceed expectations. BMC SLM also enables real-time, proactive SLA management to ensure that you meet or exceed expectations. As a result, you can keep IT service delivery and supports closely aligned with business requirements and continually improve service quality.

BMC Educational Services offers learning paths for key roles across industries and organizations. Select your role or area of interest.

Start Here:

• Select Learning Path v7.6 or v7.5 or v7.1

v7.6 Learning Path
Course Name	Service Level Managers	SLA Administrators
BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
BMC Service Level Management 7.6 - Part 1 (WBT)
BMC Service Level Management 7.6 - Part 2 (ODL)
ITIL® V3: Foundation
BMC Remedy Service Desk, Asset Management, and Change Management education

- Required   - Recommended

v7.5 Learning Path
Course Name	Service Level Managers	SLA Administrators
BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
BMC Service Level Management 7.5: Basic (WBT)
ITIL® V3: Foundation
BMC Remedy Service Desk, Asset Management, and Change Management education

- Required   - Recommended

v7.1 Learning Path
Course Name	Service Level Managers	SLA Administrators
BMC Remedy AR System 7.x: Administering - Part 1 (WBT)
BMC Service Level Management 7.x: Basic (WBT)
BMC Service Level Management 7.x: Advanced (WBT)
BMC Remedy AR System 7.x: Administering - Part 2
ITIL® V3: Foundation
BMC Remedy Service Desk 7.x: Using Incident Management (WBT)
BMC Remedy Service Desk 7.x: Using Problem Management (WBT)
BMC Remedy Change Management 7.x: Using (WBT)
BMC Remedy Asset Management 7.x: Using (WBT)

- Required   - Recommended