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BMC Service Desk Express
BMC Service Desk Express Suite is designed to meet business requirements, automate service desk processes, and lower the cost of support operations. This customizable, service management solution combines best-in-class help desk software with core ITIL® best practices. This suite provides a powerful workflow solution that delivers superior service and reduces operational expenses with reporting that provides the data you need to make informed business decisions.
BMC Educational Services offers learning paths for key roles across industries and organizations. Select your role to determine which classes are right for you.
| Key Roles |
| Role |
Responsibility |
| Users |
• Perform basic BMC Service Desk Express tasks including call logging and creating and assigning incidents and work orders |
| Application Administrators |
• Maintain and configure the BMC Service Desk Express server, including performance, security, and maintenance responsibilities
• Modify existing workflow or build additional workflow on a limited basis |
| Developers |
• Design, test, deploy, and troubleshoot BMC Service Desk Express applications |
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| Other Training Opportunities |
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Please contact us if you don't find the course you are looking for or if you would be interested in a private class.
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