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BMC Remedy Service Desk
BMC Remedy Service Desk is an incident and problem automated workflow solution that can cost-effectively reduce the number of incidents handled, improve resolution times, and prevent future incidents from occurring, while improving IT staff efficiency. Part of an integrated and industry-defining Service Management suite, BMC Remedy Service Desk provides embedded best practices and paves the way for Business Service Management (BSM) attainment.
BMC Educational Services offers learning paths for key roles across industries and organizations. Select your role or area of interest.
Start Here:
v7.5 Learning Path
v7.1 Learning Path
| Key Roles |
| Role |
Responsibility |
| Users |
• Use BMC Remedy Service Desk to perform their own job
• Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable |
| Managers |
• Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
• May be a functional manager, line-of-business manager, or supervisor |
| Application Administrators |
• Configure and maintain BMC Remedy Service Desk data
• Understand each role available within the application
• Deploy the application to the Mid-Tier, if applicable |
| Developers |
• Maintain, deploy, and troubleshoot BMC Remedy Service Desk
• Modify existing workflow or building additional workflow after extensive analysis |
| Other Training Opportunities |
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Please contact us if you don't find the course you are looking for or if you would be interested in a private class.
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