BMC Remedy OnDemand

BMC Remedy OnDemand is a new SaaS-based offering that gives your organization access to all the benefits of BMC’s industry-leading IT Service Management (ITSM) solutions without the costs and overhead associated with hosting and managing on-premise software.

BMC Education Services offers learning paths for key roles across industries and organizations. Select your role or area of interest.

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Select Learning Path v2011.01 or v2010

v2011.01 Learning Path
Course Name	Support Staff	Administrators	Project Decision Makers
ITIL®: Awareness (WBT)
BMC Remedy OnDemand 2011.01: Using for Support Staff (WBT)
ITIL®: Foundation
BMC Remedy AR System 7.6.04: Foundation - Part 1 (ODL)
BMC Remedy Service Desk 7.6.04: Using (WBT)
BMC Remedy Change management 7.6.04: Using (WBT)
BMC Remedy IT Service Management 7.6.04: Administering - Part 1 (WBT)
BMC Remedy IT Service Management 7.6.04: Administering - Part 2
BMC Remedy Asset Management 7.6.04: Using (WBT)
BMC Atrium CMDB 7.6.04: Administering - Part 1 (WBT)
BMC Atrium CMDB 7.6.04: Administering - Part 2

	- Required			- Recommended

v2010 Learning Path
Course Name	Support Staff	Administrators	Project Decision Makers
ITIL®: Awareness (WBT)
BMC Remedy OnDemand 2010: Using for Support Staff
ITIL®: Foundation
BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)
BMC Remedy Service Desk 7.6: Using (WBT)
BMC Remedy Change management 7.6: Using (WBT)
BMC Remedy IT Service Management 7.5: Administering - Part 1 (WBT)
BMC Remedy IT Service Management 7.5: Administering - Part 2
BMC Remedy Asset Management 7.6: Using (WBT)
BMC Atrium CMDB 7.5: Administering - Part 1 (WBT)
BMC Atrium CMDB 7.5: Administering - Part 2

	- Required			- Recommended

Key Roles
Role	Responsibility
Support Staff	• Manages support functions, plans, implements, and tracks assigned changes • Reviews the plan and schedule, including associated risks, impact, and cost • Provides accurate analysis and diagnosis of assigned incidents in order to restore service - this role can also include Problem Coordinators • Responsible for managing functions in the support organization or a process area • Approve and assign functions
Administrators	• Grants administrator access to BMC Remedy ITSM Suite applications. Administrators are responsible for installing and maintaining BMC Remedy ITSM Suite applications and making changes within BMC Remedy ITSM
Project Decision Makers	• A Project Decision Maker typically grants authority to make strategic, process, and functional decisions related to a project

Other Training Opportunities
Please contact us if you don't find the course you are looking for or if you would be interested in a private class.
North America 1-800-574-4262 education@bmc.com	Asia Pacific +65-6398-8200 ap_education@bmc.com	Europe, Middle East & Africa +44 (0)808 2343 496 emea_education@bmc.com

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