BMC Performance Management

BMC Performance Manager delivers business-centric systems management and intelligent optimization solutions for your infrastructure and business-critical applications. These solutions work together to provide fast, automated problem resolution and performance optimization.

BMC Educational Services offers learning paths for key roles across industries and organizations. Select your role or area of interest.

Learning Path
Course Name	Administrators	Developers	Managers	Operators	Certified Administrator
BMC Performance Manager Solutions Overview (WBT)
BMC Performance Manager Console 7.8: Administering - Part 1
BMC Performance Manager Console 7.x: Administering - Part 2
BMC Performance Manager Portal 2.x: Administering and Developing
BMC Performance Manager Certification Boot Camp

	- Required			- Recommended

Key Roles
Role	Responsibility
Administrators	• Responsible for the installation, configuration, administration, deployment and general maintenance of the BMC Performance Manager
Developers	• Responsible for developing BMC PATROL Knowledge Modules (KMs) for use on PATROL Agents, and converting PATROL KMs into Performance Managers for the BMC Portal (via the use of the Portal SDK) • Knowledge module development is accomplished using the BMC Performance Manager Classic Console • Developers must be able to perform administration and configuration tasks, using the console; create custom KMs, using BMC PATROL scripting language (PSL); create custom events, using the PATROL Event Editor; create recovery actions, using PSL; and create custom Performance Monitors, using the Portal SDK
Managers	• Oversees the usage and implementation of BMC Performance Manager • May be a functional manager, line of business manager, or supervisor
Operators	• Responsible for the day-to-day operations using the BMC Performance Manager Console • Includes call center operations and individuals responsible for managing and escalating events • Typically an operator will not modify configurations
Certified Administrator	• Responsible for installation, enterprise scale implementation, advanced tuning and configuration, and issue resolution

Certifications
BMC Certified Administrator: BMC Performance Manager 7.5 v2
The BMC Certified Administrator: BMC Performance Manager 7.5 v2 guides you through a clearly defined learning path of advanced engineer courses. These courses, led by top BMC Educational Services instructors, provide you with the opportunity to exchange technical information with senior-level BMC engineers and begin to create a valuable network with your peers. The program culminates with a final exam and the designation of BMC Certified Administrator: BMC Performance Manager 7.5 v2. Upon completion, you will return to your organization with increased visibility as a recognized BMC Performance Manager expert and with improved capabilities to impact your business.

Other Training Opportunities
Please contact us if you don't find the course you are looking for or if you would be interested in a private class.
North America 1-800-574-4262 education@bmc.com	Asia Pacific +65-6398-8200 ap_education@bmc.com	Europe, Middle East & Africa +44 (0)808 2343 496 emea_education@bmc.com