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BMC Remedy IT Service Management (ITSM)

BMC Education Services offers ITSM training for key roles across industries and organizations.

The BMC Remedy ITSM suite consists of three integrated solutions that can also function as standalone applications. These applications enable your IT organization to track and manage your IT processes, activities, and assets. BMC Remedy IT Service Management includes the BMC Remedy Asset Configuration Management solution, the BMC Remedy Change and Release Management solution, and BMC Remedy Service Desk, which encompasses Incident Management and Problem Management.

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v8.0 Learning Path
Course Name Users Managers Application
Administrators		 Developers
ITIL®: Foundation
BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)    
BMC Remedy AR System 8.0: Foundation - Part 2    
BMC Remedy Service Desk 8.0: Using (WBT)
BMC Remedy Change Management 8.0: Using (WBT)
BMC Remedy Asset Management 8.0: Using (WBT)
BMC Remedy ITSM: Process Designer (WBT)      
BMC Remedy IT Service Management 8.0: Administering - Part 1 (WBT)  
BMC Remedy IT Service Management 8.0: Administering - Part 2        
BMC Remedy IT Service Management 8.1: What’s New for Users
BMC Remedy IT Service Management 8.1: What’s New for Administrators        
- Required   - Recommended
 
v7.6.04 Learning Path
Course Name Users Managers Application
Administrators		 Developers
ITIL®: Foundation
BMC Remedy AR System 7.6.04:Foundation - Part 1 (ODL)    
BMC Remedy AR System 7.6.04:Foundation - Part 2    
BMC Atrium CMDB 7.6.04: Administering - Part 1 (WBT)  
BMC Atrium CMDB 7.6.04: Administering - Part 2      
BMC Remedy Service Desk 7.6.04: Using (WBT)
BMC Remedy Change Management 7.6.04: Using (WBT)
BMC Remedy Asset Management 7.6.04: Using (WBT)
BMC Remedy IT Service Management 7.6.04: Administering - Part 1 (WBT)  
BMC Remedy IT Service Management 7.6.04: Administering - Part 2    
BMC Certified Professional: BMC Remedy IT Service Management 7.6.04 Online Assessment
BMC Certified Professional: BMC Remedy IT Service Management 7.6.04 Practical Exam
- Required   - Recommended
 
v7.6.03 Learning Path
Course Name Users Managers Application
Administrators		 Developers
ITIL®: Foundation
BMC Remedy AR System 7.5:Foundation - Part 1 (WBT)    
BMC Remedy AR System 7.5:Foundation - Part 2    
BMC Atrium CMDB 7.5: Administering - Part 1 (WBT)  
BMC Atrium CMDB 7.5: Administering - Part 2      
BMC Remedy Service Desk 7.6.03: Using (WBT)
BMC Remedy Change Management 7.6: Using (WBT)
BMC Remedy Asset Management 7.6: Using (WBT)
BMC Remedy IT Service Management 7.5: Administering - Part 1 (WBT)  
BMC Remedy IT Service Management 7.5: Administering - Part 2    
- Required   - Recommended
 
v7.6 Learning Path
Course Name Users Managers Application
Administrators		 Developers
ITIL®: Foundation
BMC Remedy AR System 7.5:Foundation - Part 1 (WBT)    
BMC Remedy AR System 7.5:Foundation - Part 2    
BMC Atrium CMDB 7.5: Administering - Part 1 (WBT)  
BMC Atrium CMDB 7.5: Administering - Part 2      
BMC Remedy Service Desk 7.6: Using (WBT)
BMC Remedy Change Management 7.6: Using (WBT)
BMC Remedy Asset Management 7.6: Using (WBT)
BMC Remedy IT Service Management 7.5: Administering - Part 1 (WBT)  
BMC Remedy IT Service Management 7.5: Administering - Part 2    
- Required   - Recommended
 
v7.5 Learning Path
Course Name Users Managers Application
Administrators		 Developers
ITIL®: Foundation
BMC Remedy AR System 7.5:Foundation - Part 1 (WBT)    
BMC Remedy AR System 7.5:Foundation - Part 2    
BMC Atrium CMDB 7.5: Administering - Part 1 (WBT)  
BMC Atrium CMDB 7.5: Administering - Part 2      
BMC Remedy Service Desk 7.5: Using Incident Management (WBT)
BMC Remedy Service Desk 7.5: Using Problem Management (WBT)
BMC Remedy Change Management 7.5: Using (WBT)
BMC Remedy Asset Management 7.5: Using (WBT)
BMC Remedy IT Service Management 7.5: Administering - Part 1 (WBT)  
BMC Remedy IT Service Management 7.5: Administering - Part 2    
- Required   - Recommended
 
Key Roles and Learning Paths for Individual BMC Remedy ITSM Applications

BMC Education Services offers learning paths for key roles across industries and organizations. Click a Learning Path below to learn more about the key roles associated with each of the BMC Remedy ITSM applications.

•  BMC Remedy Service Desk
•  BMC Remedy Change Management
•  BMC Remedy Asset Management

Other Training Opportunities

Please contact us if you don't find the course you are looking for or if you would be interested in a private class.
North America
1-800-574-4262
education@bmc.com		 Asia Pacific
+65-6398-8200
ap_education@bmc.com		 Europe, Middle East & Africa
+44 (0)808 2343 496
emea_education@bmc.com

ITIL® is a Registered Trade Mark of the Cabinet Office